Crunch Upland

Been to a few local Crunch gyms and I'd say the Upland location is one of the better ones. Decent layout and a good selection of Freemotion machines. Always nice and cool inside and rarely packed busy. Staff members are friendly and welcoming. One of the guys here Leo has always helped me out with any issues and queries I've had. Hydromassage bed is 10/10.

I was assured by an employee, on the phone and in-person prior to signing the policy, to cancel before a certain date to avoid the annual fee. I had to leave the city so I did not want to pay for 10 more months. When trying to cancel 5 days before said date, I was told that the employee made a mistake and that I should have fully read the agreement. Note that other gyms typically require cancelling 14 days in advance before the next charge. In this case, they charged my account for an additional month and annual fee 45 days in advance. Manager never responded to my email. Corporate did, however, and had sense enough to take responsibility and waive the annual fee. Besides that, the weights and cable attachments were always scattered around and hard to find, and one of the commonly used dumbbells was gone for over a month - and still is - despite there being a replacement request.

Stay away from this gym location. I believe that I signed up during the COV19 shutdown, but I never visited the gym because they were closed. Anyway, they place a collection of $157.00 on my credit and cause my score drop by almost 50 points. They never contacted me, validate the debt, or try to resolve the issue before reporting negative info on my credit as required the law. Their illegal actions are in violation Of the fair credit reporting act and California consumer protection laws. I'm considering legal actions if necessary resolve the issue or fix the damages done to my credit.

If you like paying outrageous fees FOREVER AND EVER, even after cancelling your membership YEARS AGO, this is the gym for you.

I was a member for about a year, I left thinking the grass was greener and was wrong. It was easy to cancel. I walked right in filled out a paper and just like that it was canceled. They also didn’t take money during COVID, this Gym has just about everything I need. It’s small and can get packed, but for the most part it’s ok. One thing is I did have an issue with is the cleanliness of the facility. They need to make more rounds and disinfect.

Amazing place everybody is respectful and you feel really comfortable doing your work outs.

I love this place. The layout is pretty great and they have lots of equipment. However I recommend going when it's not it's busiest because I imagine it getting pretty full around the gym rush hour times. I go around 12-3PM and hardly anyone is there. I have another crunch near my home in chino but decide to go to this one because of it's bigger size and more readily available equipment.

I think this place is great the staff is amazing at the moment, good job guys! I like the exercise machines and the positive vibe aswell. I would give it 5 stars but in the past there's been 3 employees who act like angry security guards. I mean it's a gym, be cool and stay cool, it's hard enough to find the motivation just to get to the gym sometimes. This was before covid hit. But now the people are cool mostly young cool employees. Good job guys.

This is a good gym for starters! It has a great variety of machines. I would give this a 5 star if the showers were better taken care of, the curtins need replacing and the shower heads as well. The shower with the bench's boards are lose and one even comes off. Other than that, the staff is great and at the time I go it is not so full.