Crystal Springs Water

Do not use! Zero stars! This is the worst company I have ever tried to quit.
1 7 years ago (09-04-2018)

The worst ever!!! I close my account because delivery issues and I moved out and now they put me in a collection for not returning the equipment. They told me they would pick it up, but now I have to drop it off to the headquarters, this is ridiculous, I wish I have the option to put 0 stars.
1 7 years ago (18-01-2018)

We have been a customer of Crystal Springs for a very long time. For some reason they never deliver on the scheduled day. I always have to reschedule. Last month they delivered to the wrong address. I called, no one called me back. We had to find someone to go pick up the water bottles as we can't lift the weight of 5 gallons of water. Every month I call to say we did not get water, I am told someone will call. Then they schedule another day, no one shows up. The one time I was able to get a local representative I was told they only deliver to my area on Thursdays. We end up with all of these empty bottles in a small apt as we can't leave the bottles on the porch indefinitely. It is so frustrating we are going to cancel our water.
1 9 years ago (28-10-2016)

One star is generous - April 8 - Billed for initial Delivery with deposit for 2 bottles, dispenser and 2 bottles of Water (Actual Delivery 21 Apr 17) April 26 - 2nd delivery scheduled, tried to skip, managed to put one bottle out anyway (1 bottle returned, 1 dropped off) April 29 - Skipped next delivery scheduled for May 8 (Received confirmation at 0641) May 9 - Came home to find 2 bottles of water on porch (Called customer service to pick up unscheduled delivery) May 10 - Water still on porch (Called customer service again) May 11 - Water still on porch May 12 - Water still on porch (Called Customer service again for pick up and changed service to 1 bottle of distilled water per delivery.) May 14 - Found notice for skipped delivery on May 8 (forwarded to customer service requesting pick up of bottles) May 16 - Water still on porch (Called customer service to cancel service requesting pickup of equipment any day after 1600 or May 26) May 16 - Received notice stating equipment and bottles will be picked up on May 22 between 0800 and 1700 (Several days were spent communicating to get an after 1600 pickup on May 22) May 22 - 0530 2 bottles of water on porch with 2 empty bottles. Dispenser in house to protect from rain. Took off from work for pickup because of no time guarantee. May 22 - 1710 Called customer service to find out if driver was still coming. Was informed deliveries are supposed to stop after 1700 May 22 - 1730 Still no pick up May 22 - 1815 Two bottles of water are at bottom of porch in walkway (I now have 4 bottles of water at/around porch and 2 empties) May 22 - 1820 Called customer service - Asked to speak to manager. Representative stated they needed reason. I think she was sorry she asked. Manager/Supervisor stated they'd contact driver to see if they could turn around. Then stated they'd have the driver come by the next day or Wednesday. Not acceptable since I can't take that much time from work. Recommended May 26 since I planned to be home even though I had planned to run errands. May 23 - Pickup is now scheduled for May 24. Won't be home as I have to work. May 24 - Pickup rescheduled to May 26th. May 26th - The Crystal Springs Route Manager rescheduled my pick-up for Monday June 5th. He/she didn't even have the courtesy to call me to tell me over the phone. He/she had a customer service agent send an email at 1104. He/she just made the assumption I will be home on June 5th, this isn't that much of an inconvenience, and the email won't go into my spam folder. This will be 3 days of work/leave at home to pick-up their equipment. Meanwhile, I've received one call verifying my information, but wanted to have my credit card since it wasn't on file so they could refund my money. Yeah right, "Please just mail me a check." Then the rep expressed surprise when I also informed them the equipment hadn't been picked up. I also made three calls today since 1200 and all the customer service reps and escalation supervisors are saying: "Of course it will be picked up today." "We'll have the route manager call you." "The equipment and 6 water bottles will be picked up by the end of the day." "Just put your equipment outside." (My particular favorite since I was told I was responsible for the equipment if it isn't turned in or something happens to it.) They had to call the branch manager because they couldn't get in touch with the route manager when I insisted they call. Anyone want to take bets the route manager decided to cut out early for the holiday weekend and gave the drivers time off as well? Or my favorite...any bets on when they will actually come get the equipment? And yes, I have filed a grievance with the Better Business Bureau prior to this so this is just icing on the cake of the complaint.
1 8 years ago (26-05-2017)

I usually don’t write reviews. If I could give this company zero stars I would. Save yourself the headache and don’t use this company. Every month for 6 months we were overcharged. Most of the time is was due to unscheduled deliveries, which were cancelled way in advance via their online site. We called customer service and they were useless each and every time. When we did order water, they never delivered on time or even close to the specified day of delivery requested. We finally decided to stop service, which took us a couple of days. We were told pickup would arrive between 8a-5p. We called, no one arrived. The next day, the pickup driver shows up unscheduled as usual. Knocks on the door twice and leaves immediately. Luckily we were home and had to hail him down on the street. We have never been happier to get rid of Crystal Springs service.
1 8 years ago (13-10-2017)