Cumberland Farms

I visit this Cumberland farms every morning before work which is right near my home. Love the new store! Especially the coffee, excellent!! The prices and the variety are super great. The associates are usually pleasant and the gas is always the cheapest. I love visiting any new concept stores. The revamping of most of the stores was a great idea and In my opinion saved CF. It has brought old school CF customers back and many more. I travel a lot for work and there’s not many CF around. I am a die hard Starbucks customer, but if there happens to be a CF in the area I choose them over Starbucks. I also enjoyed Dunkin‘ Donuts at one point. But with a few bad experiences and the coffe just not good anymore, that relationship has severed. I’m afraid the same thing is about to happen with CF. Lately I’ve notice the upkeep is not consistent and the customer service is sometimes spotty. Ive only had a few bad experience with CF but I think the other day topped the cake. Why is the associate at the register eating while tending to the customers? Why is popcorn flying out of her mouth while she’s chomping away and talking too customers 😳. Her name tag wasn’t on and I’m pretty familiar with most of the associate there, but I had never seen her before. So I’m guessing she is new! That experience was just as bad as this past summer... The ice machine was down one day. They placed a cooler full of ice on the ground as a replacement. A large coffee cup was the ice scooper. A man at the gas pump whose was filling his gas cans, spills the gas all over the cans and his hands. He proceeds to wipe the cans and hands as best as he can. He then goes in the store to make a coffee, uses the cup for his ice scooper and throws it back in the cooler. While the next customer uses that same cup/scooper to make their coffee 😳. Meanwhile I’m looking around thinking this has to be joke!! Sometimes on my way home I will stop in for a coffee and the counter where the coffee is prepared is a mess. It makes me want to just leave! I’m afraid the cleanliness and the customer services is failing and I’m reminded of the old days of CF where it just wasn’t a great place to visit. CF has done a great job with there new concept and I think has come a long way. Please continue to communicate with the associate to continue keeping the store a great place to visit. Thanks
3 7 years ago (03-03-2018)

Nice people at this location
5 7 years ago (20-05-2018)

Great clean place. Lines can be long sometimes, but they move nice and quick.
4 8 years ago (26-06-2017)

Beautiful clean new store. Huge coffee/snack preparation area. Gas pumps state of the art. Sometimes lines are long to cash out.
4 9 years ago (27-02-2016)

I love this place
5 7 years ago (20-08-2017)