Delaware Express

Wow. I cannot say enough good things about Delaware Express. We hired them for our wedding in Philadelphia. The entire process exceeded my expectations. Starting with Joe our sales manager, professional, responsive and flexible. I know I threw some curveballs at him due to changes in our plans and he went out of his way to ensure that our needs were met despite some disorganization of my behalf. Thanks Joe. Our driver, Matthew is an incredible man. Extremely friendly, exceptionally professional and of course a great driver. Thank you Delaware Express. Your business did an excellent job. We would hire you again in a heartbeat. Thanks for helping make our special day incredible. I have a ton of respect for this business and their employees. Look no where else when in need of driver services in Delaware or Philadelphia.
5 8 years ago (03-05-2018)

This my third Red Clay School District field trip using Delaware Express and each time we have had a bus break down. Delaware Express does not have reliable equipment at all! I don’t recommend using them as a charter service. On one field trip to Washington DC we ordered 4 buses and only 3 showed up. We were told that a bus had malfunctioned, and because it was a busy time of the year for them, there were no back up busses. Last month on another field trip to Franklin Center a bus suffered equipment failure in the middle of our field trip. Tonight we had 3 business rented to take Cab Calloway students to Dorney Park. Our buses were supposed to leave at 9 pm but we were told that bus #2 is no longer working. All passengers had to get off the bus but there would be no replacement bus. The Park is closed. We have no other transportation back to Wilmington. Delaware Express’s solution is - we can’t get a bus to you so 3 bus loads of passengers must now fit onto 2 buses. We have 3 students seated in 2 seats to cram everyone in. We don’t mind doing this at all because we want everyone to get home together but this is incredibly unsafe for all of us and we are fearful that an over capacity bus poses a severe safety threat. Delaware Express clearly doesn’t care about our children and its customers. If they did they would not repeatedly send faulty equipment out on field trips or fail to have reserve buses in the event of emergencies. I wish that the owners and management of this company would treat our students and families with the same level of care that they would give their own families. My son just asked me if we could give them less than 1 star. Sadly we can’t, I wished that ZERO was an option.
1 8 years ago (11-05-2018)

Great experience and very professional staff., No long waiting times.
5 8 years ago (07-06-2018)

Took a one day bus to NYC. Michelle was a fantastic driver and kept us entertained
5 8 years ago (21-04-2018)

Delaware Express commits fraud. We ran a bus trip back in December and have been using them every year for our bus needs. We had a Net 30 Account with them and refused to pay it because when we were getting ready to about a month ago we got a text from some of our passengers demanding refunds due to them sending us photos of their bus drivers texting while driving. Toni the bus manager contacted me and asked me if she can use the card on file which is my mother’s personal account to clear the balance. I informed Toni not to do so and all future communication regarding this is to go through my Attorney. When I woke up this morning my elderly disabled mother who is almost seventy years old contacted me crying telling me that Delaware Express took money out of my account. This was a completely unauthorized charge. Delaware Express also refused to acknowledge or do anything about their drivers texting while driving. All around stay away from this company by all means necessary. We will be taking them to court for various violations of the law and unethical behavior.
1 8 years ago (20-02-2018)