Dental Associates Milwaukee - Beerline B

Force them to contact your insurance and verify coverage. They told me they were in-network for Tricare and I was billed $500 because they are not anymore. They are actually operating as a separate entity Sweet Smiles Family Dentistry which they were not forthright about. Basically got hit with the bait and switch and was told too bad please pay for all services including anesthesia typically not covered under insurance regardless. Do not recommend going to them

Nicole is wonderful. She was thorough friendly and professional,

I would not recommend dental associate at Beerline. Outside of waiting several months to get appointment. When you are schedule for a cleaning and they feel that can't complete it in time, they conduct a consultation instead. While this doesn't seem to bad. It is when you have traveled to get your child from college to make a 7am appointment that he didn't receive service at. Then dental associate rescheduled for a month later a week, right before a holiday which will force the me the parent to again spend additional money to get my child here. After requesting to speak with a manager. Literally, I was firm with receptionist that this is not okay. I am currently waiting 20+ minutes to discuss this issue. There is no sense of urgency. On the plus size, when manager did come she was attempting to provide solutions. I advised her he has missed 3 classes, took off 2 jobs to be at this 7am appointment that ended in a conversation. This is not okay. People take time address health matters to be dismiss and reschedule is not good customer service. While I appreciate the manager doing her best to fix the situation. It should not have gotten to this point.

If I could leave less than one star, I would. I had a terrible experience with this dental office. Before rendering services, they ran the insurance information that I gave them and told me that services were covered, and my out-of-pocket expense would be $56. After the service was completed, they sent me a bill for $700. I called to ask why this was the case, and they said that my insurance did not cover the procedure, which was a deep-clean. They said that the estimate they had offered me was only an estimate, and therefore could not be taken as a guarantee. OK. When I asked why their estimate was so off, they loudly and aggressively berated me for not double-checking that THEY had the correct insurance listed which, apparently, they had not. I then spoke to a customer service representative for Dental Associates named Ana. She told me that I could pay 50% of the cost, since they had run the wrong insurance. I said that was fine. She told me to wait until she had spoken with Dental Associates Beerline to see what their administration had to say. I then heard nothing from them for almost 2 months. A few months later, they bill me for $700 again. I reach back out to Ana and she tells me that I am responsible for 75% of the bill. Inconsistency, unreliability, and shifting the blame onto their customers. Go elsewhere for your dental services.

JENNIFER is my hygienist and she is SUPERB! She is very informative & always makes sure I’m aware of all the services I am having & if I will have an out of pocket cost. I appreciate her amazing attitude & effective communication skills. Thank you Stephanie for everything!

Nicole was hands down one of the best hygienists I have ever had. She was very informative and insightful. She was also conversational and relatable which made the experience pleasant. This was the first time I’ve left the dentist and have actually flossed everyday since.

I had a disappointing visit with Dental Associates today. Although it was indicated that I was there for a full teeth cleaning, only my right side was cleaned. The hygienist said she wouldn't have time to do my left side and I would have to make another appointment for that. That was fine. However, I was told, at the reception desk, that I would have to pay to have the rest of my teeth cleaned. In fact, I was presented with a bill of over $700.00! I had already paid for my cleaning! I have been with Dental Associates for many years, but this was the first time such an incident occurred.

Phenomenal customer service and care, nice vibes. Technicians always gentle and friendly, dentists are attentive, office is sort of open-concept with lots of natural light. Kind of feels like a hair salon in here, but for teeth. A teeth salon, if you will. Online reservations are easy for the hearing-impaired. They have their own supplemental insurance thing if you do not have dental insurance, and the billing people are right there and will talk you through it.

Great, informative hygienist and technician Friendly staff Disappointed that they couldn’t replace a filling that had fallen out

Kind friendly staff. Very patient took the time to answer all my questions