Dermatology Specialists of Alabama - Auburn

I'm don't understand all the negativity for this business. I was greeted promptly and with courtesy by the receptionist. The waiting area was clean and pleasant. My prep nurse was courteous and explained what would happen on my first visit. Dr Espy was courteous, explained what he would do and what to expect. He answered all of my questions and performed the procedures professionally and painlessly. My entire experience was pleasant.
5 8 years ago (01-07-2017)

Great first visit today from start to finish. My appointment was at 10:00 and I was out at 10:45. The office staff and nurses were fantastic. The physician I saw today was extremely polite, listened to what I had to say and took as much time with me as I needed. The dermatologist made me feel at ease and comfortable. I was skeptical based previous reviews but I had a fantastic experience. I highly recommend this group.
5 8 years ago (24-02-2017)

If I were just rating the nurses/assistants, this rating would be much higher. They treated us very well. But, the front of the house brought it down to one star. We went there as new patients and were greeted by such an unfriendly receptionist, we almost left. She barks out directions without even a "Good Morning". She was sitting there having a conversation with a co-worker , and when I tried to say we were new patients, she told us we would have to wait since she was busy. She is not patient friendly. When we had to go back, we asked for a simple printout of what we had paid at the last visit in order to send a copy to our medical debit card company. She refused and said it would take two weeks to get that for us. Every doctor's office I have ever been to can give you an immediate copy of your account. I doubt we ever will get that. We were not the only ones treated in this manner by this person. We observed the same behavior with other patients. No one enjoys going to a doctor, but in our area we are accustomed to being treated with courtesy and respect. That is not the case from the front office of Dermatology Specialists of Alabama - Auburn. We will be looking for an alternative.
1 8 years ago (27-01-2017)

Waste of time and money. Doctor Goerig was rude and ineffective.
1 7 years ago (12-01-2018)

I made an appointment with them and they later confirmed. It was an evening appointment. I showed up and the office was close. A sign said the office would be closed because the providers will be out of the office. However no one ever called me to let me know. I called their number the next morning and was on hold for a long time. Finally I just hung up. Looks like the comments about this business are valid. It looks to be poorly run.
1 8 years ago (12-01-2017)