Diagnostic Laboratory of Oklahoma Norman PSC

We visited DLo Porter Road location for testing. After 25 minutes, we were told they needed a diagnosis on the prescription and couldn't complete the testing that day. We explained we lived an hour away and it would be difficult to come back soon due to work obligations. They called 3 days later and said we were all set. I told them we could make it back 3 days later but it would have to be quick because we would have to squeeze this lab work in between three different appointment times at different locations. They told me it would only take 15 minutes there and to let them know when I got there I was in a rush So they could get us back. I did. We waited 13 minutes before I went back to the desk and reminded them we were told this appointment would only take approximately 15 minutes. The lady told me it would and my son was next ON THE LIST. They call us back 5 minutes later. And once in the back--- they started filling out his paperwork. they didn't even have his insurance information in the system that we provided the week before. It took us 57 minutes instead of 15 minutes. Needless to say, I missed a scheduled appointment two blocks over. My advice is not to listen to the amount of time they tell you. Don't let them know you are in a hurry either because the clerk was RUDE. I thought we were getting excellent customer service and courtesy since they couldn't help us the week before. Obviously, that wasn't what we got. I would come back to this location because I believe I second chances, but I will make sure it is when I have plenty of time to spare.I rated them a 3 because of the Inconvienence and rudeness of front desk staff.
3 8 years ago (23-03-2017)

Anytime I have to do blood work here, they are always so fast and always get it on the first try! Plus they are really great about putting up with people who have a terrible fear of needles such as myself!
5 10 years ago (02-09-2015)

The People there are great. Billing bites since they couldn't correctly bill my insurance and I'm having to fight with them for it.
3 9 years ago (12-05-2016)