Direct Connection Plumbing

If your gone warranty sends these guys out don’t let them touch your house. Whole company is a joke. They “adjusted” our water pressure and then didn’t check after and just left and now it won’t sustain pressure can’t even fill up a tub. All before a three day weekend with family coming in town to stay with us. She said sorry best we can do is after the weekend. Stay away. Stay far away

I never write reviews, however this time I could NOT excuse the lack of professionalism!!! We had a service call with Adam the technician Friday morning. He assured me he would submitt the service report to my insurance company that evening for a replacement water heater. We'll, it's Monday and he still hasn't submitted the report!!! I called customer service and spoke with Monica, she was rude and condensing. Monica stated my service call wasn't considered an emergency and Adam MIGHT have it done by this evening. Which means we wouldn't get a water heater replaced until Wednesday at best. What would make DCP think it's ok to keep a family without hot water for days during the winter ?! Do yourself a HUGE favor and never use this company. They don't care about customers at ALL. I wish I could give Direct Connection Pluming ZERO STARS.