Plymwr plumbing

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Kirsten L
I booked my appointment 3 1/2 weeks in advance so I could make arrangements to be home for the 4 hour window and possibly beyond that time depending upon when they arrived. I was called at 5pm the night before my scheduled appointment date and told that they had a morning cancellation and asked if they could come between 8am - 11am instead of 10am - 2pm. I told them that I needed to stick to my original time due to a medical appointment that I had at 8:30am. They put me on hold and then came back and told me that they could only come in the 8-11am window. I could not reschedule my medical appointment with this late notice as the medical office was closed and would likely not have any openings since I had booked the medical appointment over a month back (before scheduling my plumbing appointment). I requested to speak with the manager and was told she was gone for the day and the owner was on vacation. I called when they opened at 8am the following morning and attempted to leave a message for the owner - his mailbox was full. I then called back and waited 10 minutes to speak to someone and requested to speak with the manager. I was told that they would ask her to call me. It has now been nearly 4 hours since my call and no call back. Their lack of courtesy for the time of other people is horrible business practice. Their professionalism is severely lacking. Thankfully my insurance company was able to call another plumber who is here right now in the window that I had scheduled with Plymwr, taking care of the problem. Thank goodness there are great plumbers out there with excellent customer service. Plymwr is NOT that type of business.