Dollar Car Rental

DO NOT USE THIS COMPANY!!! * THEY WILL SCAM YOU WITH ADDED FEES THAT WERE NEVER MENTIONED TO YOU AFTER YOU RETURN THE VEHICLE. I am very dissatisfied with this company. My family recently rented 5 vehicles through Dollar and were taken advantage of from the time we called to get quotes until after we had returned the vehicles. The particular vehicle I rented had a dirty mask in the back of the front passenger seat that wasn’t found until after we had left the airport in Boston. We were assured due to COVID that all of their vehicles are cleaned and sanitized. Obviously ours wasn’t. Prior to returning our vehicles back in at the airport we stopped and cleaned them out as a courtesy. We wanted to leave them in as close as possible to the same condition as when we got them. Once we arrived home we noticed a cleaning fee that was never mentioned to us one time had been added to our credit card. It totaled $750 extra dollars for my family for 5 vehicles that were cleaned out prior to returning. We will never again rent through Dollar and will make sure to warn as many people as we can not to rent through them either.

Worst rental office ever! When I picked up the car, it took an average of 15-20 minutes for each customer to get checked out. Meanwhile one of the staff members was yelling at everyone in line to have their licenses and credit cards ready so loud and unprofessional! when she should have been focusing on moving the people she was already helping. Reserved a mid size car and got a Toyota Corolla. Will deal with the price difference when I get home Returned the car this morning and the attendant said nothing. No hello, thank you, goodbye, nothing. Thought he was going to fall asleep while he printed my receipt. Zero personality or people skills. Zero!!! We are Hertz Gold Members and the only reason we used Dollar was because Hertz didn’t have cars available. Never, ever again. I’ll Uber before I have to use Dollar again.

I returned a car on September 19th at 11:00am. Was told to drop my keys in the drop box. It is now 5 days later and I've been charged $136 a day since they can't close out my reservation. I've been robo called 10 TIMES threatening me with repossession and with revoking my rental privileges. I've been on the phone twice with their main office and keep getting told I need to wait 48 hours for an answer. My recommendation is to avoid Dollar and any other brand under the Hertz umbrella.

I reserved the car on line, quoted a price and picked it up at Little Rock Airport. I was not told until I added my wife as a driver at the location it was almost $100.00 more to do this. What's up with that! We had same insurance policy and well past the age of 25. Are they telling me men are better drivers than women!!! I've never paid that charge at any of the other locations I've used. The first car they tried to give us someone had smoked in it and it was unacceptable. They gladly exchanged it. Replacement Car was Good Finally when we returned the car the morning we were leaving no one was there to check it in. We parked at a random spot and went to the counter and they were closed. I dropped the key in a drop box and hoped the got the car. This should have been explained to us prior to leaving with the car. They knew what time our flight out was. Bottom line ask for all charges prior to renting from these people.

The good: I had to extend my rental twice my mother had surgery and her release was delayed seven days and they honored my original discounted rate. When I returned the car the computer added an early return fee but the agent removed the fee before I even knew about it. The bad: They close at 11:00 pm so if I had been delayed two more minutes they would have been closed, even though the website gives the impression that they will hold your car if your flight is delayed. When I returned my car, I had to go inside to the counter because they no longer staff the kiosk. I'm a Dollar Express member but that doesn't help you at this location. I will most likely rent from someone else when I travel to Little Rock next time.

Do not rent from this place!! Tried to reserve car in advance; however, their website was down. So I ended up being a "walk up" at the airport. Rented a larger car than needed because that was all they would rent to walk ups....first car they gave me had warning lights showing on dash...so they exchanged for another vehicle. By the time I was actually driving away my rental time was well into it's first hour.....not to mention they put a $358 hold on my card..ended up with one of the cars that previously was not available to me as.a walk up...hmmmm. but not at a lower price. Returned the car 3 days later as agreed..full tank of gas as agreed..and because I was 20 minutes late they charged another hour late fee. No mention of the fact that my time was not compensated when I first got the car and it took them an hour to exchange it. The lady at the counter gave me a small credit of $14 to make up for their ridiculous charges and hidden fees. Oh and cost $320 to rent the car plus the deposit has yet to drop off my account so until it does I'm into dollar for a whopping $670 for a 3 day rental of a cherry red Chevy Cruze... seriously...Grown up charges for a teenager car... This is dollar alright...they dollar you to death. Your time is worth nothing however when you're on their time you better bet the clock is ticking...a dollar a minute. Do yourself a favor go to.Alamo...or Enterprise... Or walk.

When I rented the car and did the walk-around, I mentioned a ding to the attendant. He said not to worry because even if I returned the car with a dent, he wouldn't write it up because the front office would never do anything about it. Seemed like an odd comment. Returned the car and the girl at the front desk said she would have to email me the receipt. When I got the receipt two days later, I was charged for renting the car for two additional days. Called the Dollar number to clear it up and was told it would take a couple of weeks to get an updated receipt. Seriously?

Dollar Rental is a joke. They are the worst rental company I have ever had to deal with. They lie and hide fees so they can rip people off. I rented a car and was never told they would pay the toll booth charges and then charge additional fees to pad their pockets. I had toll fees for $4.76 and they charged me a $60 admin fee. I was never told about this and other companies I have used in the past will bill my credit card as the tolls come in. Not this company they pay them and charge you additional money. The service stinks and now I am paying more money for this bad experience. Long lines, short staff, rude drop off person, and no one outside for return service. I could go on and on. I will never ever rent from them again.

The rudest customer service I have ever experienced in my life. The so called manager came to "educate me" because I was 6 minutes late after closing and they were gone when my delayed flight arrived. They canceled my reservation, gave the car to someone else without bothering to call. She was talking over me, interrupting and raising her voice. I ended up walking away and going to Hertz. Never ever ever again!

Counter agent was trash. I didn't have a reservation after attempting to make one with my flight via Southwest a week prior. All she could tell me is that they didn't have any cars. She didn't try to be helpful or proactive. I went to another counter and saw her interact with another customer and she was just a dry all while watching tv on her phone.