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Reviews, get directions and contact details for Dollar General

Dollar General
"Dollar General Houston makes shopping for basics affordable and easy by offering a wide assortment of the most popular brands at everyday low prices. Save today on essentials like health and beauty care, cleaning supplies, meal solutions, snacks and more."
Address: 4002 Polk St , Houston 77023, TX, US
Phone: (713) 227-3333
State: TX
City: Houston
Zip Code: 77023



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Reviews
Stuff was all over the place couldn't get threw to the places I needed to be to buy my items. Just messy. Didn't have like anything I was looking for. But was fast in the line though. Just was unpleased. With the store.
9:40 pm they let a black guy in, I was behind the black guy they wouldn't let me in. They'll only help you if you're black here. They close at 9:.30 but they say at 10:00, unless you're a brother.
Moved in the areas a couple of years ago, and this store was a hot mess. The a/c was always out, the aisles were blocked with boxes, no baskets, etc. MUCH improvement has taken place, specifically over the past 6 months. Shelves are usually stocked better, staff is always friendly, the a/c works consistently. HOWEVER…we can’t seem to keep baskets in-house. That’s a problem when shopping. If customers could carry more than a few items in their arms to the counter, the store’s sales would increase dramatically, and we would get a better reflection of that increase. If the baskets are being taken, invest in those which lock at a certain point in the parking lot. Stop suggesting we use Kroger’s baskets. Get us some baskets, and we’d purchase more items. We purchase more items, the store gets better resourced.
They close at 930, not 10. Here at 9:35 and clerk ignored me, door is locked
This is a small store, I only rated it a three because it’s sometimes not stocked- but that’s due to its location and it not being expansive enough to accommodate its high volume regular shoppers. Generally speaking, staff is friendly. The only exception is one of the 2 ladies working there; she’s pretty grouchy to all customers. I love the vibe in that store, however. They’re usually jammin some R&B OR hip hop, which I respect and appreciate while both shopping and waiting in line to check out. All of the cashiers- every single one- has been pleasant and had a great attitude. A young lady who i believe is rather new, deserves an extra special shout out...her name is Shamira and I was having technical difficulties using my card, which was apparently a little short of what I spent which, of course is never pleasant and always at least a tad mortifying!! without saying a word, she assisted in completing the transaction herself, personally, and I thought that was such a cool thing for her to have done. I really appreciated it and told her I would mention her active kindness in paying it forward in my moment of need. She has a great spirit and attitude, and I think we all need more of that, especially in these difficult times, it is truly appreciated. So THANK YOU, SHAMIRA, for having gone above and beyond for me, and providing excellent customer service... as well as being a compassionate and kind human being. 2 Thumbs way up on that! Overall, I give the store a three strictly based on us not having enough space to stock the supply that’s necessary for this growing area. Other than that, they’re doing it right and with a positive attitude that makes it a pleasure to shop there. I’ve bought groceries several times from them, rather than Kroger’s next-door, based on that fact alone. 8-5-21 update!! I just upped its rating to 4 stars; they’ve improved their selection tremendously over the past few months! And fixed the A/C, finally!! So yay!!
Literally if management see this comment I would love to work overnight to restock the shelves. I mean I love this store. The prices and the quality products I buy here weekly are why I keep coming back. I was pleased too find many crafts I needed for a last minute retirement party.
***DON'T GOT HERE!!*** Without fail everytime I come into this store it looks like a tornado hit it. Nothing is ever organized and all around cleanliness is subpar. I'm not sure what the GM/Manager here is doing but properly training staff obviously is not on their list of to dos. P.s. the several times I've walked in here, the cashier is either NEVER wearing a mask or wearing it properly. Smh.
Every time I go in here the cashier is on her phone talking.. Yes she greets and farewells, but between is talking on her cell the entire time.. The store constantly looks like its being renovated inside and is quite difficult to find what u need unless you go often and know the layout of the mess...
Not the best Dollar General. Always clustered up with boxes from merchandise that hasn't been placed on selves. Also, the A/C was off/out this past trip so it was VERY stuffy as well had a strange smell throughout the entire store. This is really a last option for me as it's the closets location to my job.
-My 1st time at this store. No one greeted us. -Junky & unorganized store. Boxes, carts, random items were in the middle of the floor, blocking walkways, sticking out from the shelves. Safety hazards everywhere! The aisles are so congested that you can barely push your shopping cart. Looks like they have some potentially good products, but the store was so cluttered that I couldn't appreciate them. - Then some guy kept announcing over the loud speaker that "the store was under live video surveillance...keep hands where he could see them...will call police...blah, blah, blah". I've never heard that in a store before. I didnt mind the 1st few times. But after a while, it became bothersome. Don't ruin the shopping experience of good honest paying customers in an effort to deter 1 or 2 petty thieves. -Also, if he was live, couldn't he see how disgusting & hazardous the store was? He should've been announcing "pardon our mess, watch your step, be careful & thanks for shopping with us." -Cashiers were loudly holding private conversations & using profanity while checking out customers.
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