Dominion Energy Utah

Customer service is a nightmare. They stopped sending me bills in the mail, claiming I signed up for paperless when I did not. Then claimed my account was overdue even though it was set up on automatic payments for months. Apparently at some point they had a website issue that made it have trouble taking payment and they never bothered to notify me. And since they couldnt be bother to send any of my bills correctly, they didn't bother to notify me of any of that by mail or phone. Then they slapped a 48 hr notice on my door at 11PM at night, and also backdated it a full day because their technician doesn't know if it was the third or the second. They do it to charge you an insane re connection fee, because they haven't gouged people enough in an international pandemic. They take over a week to process online payments, yet took the money out of my account immediately, again, they are trying to give you outrageous fees for late payments when they are not bothering to process payments. This company is a joke

Called 3 weeks ago to get a quote on replacing a gas meter, waited on hold for 45 minutes, but was finally told I would be contacted again in a few days by a technician who would set up time to come out and give me a quote. We arrive at today with still no contact, so I call back again and wait on hold again, and this time I'm told I need to contact the technician myself to get the quote. I give him a call and no answer. Basically I'm trying to decide if I should do a gas or electric tankless water heater both of which will require upgrades to my utilities, and by connection trying to decide if I should give the gas company or electric company more of my money each month. While I recognize that the electric company is equally terrible as are all quasi-governmental corporations, so far the gas company is losing this battle and doesn't seem to want to charge me a higher bill. Must be nice to not have to care about money. Wish I was subsidized by the government.

These guys let me pay my bill 3 months late super awesome

I received my bill today and normally my bill at this time of year is $30.00 or a little more. I live in a one bedroom apartment for 19 years. The only thing gas is the hot water heater , it was just changed out a couple months ago for energy efficiency. My bill is $ 87.00 this month with no explanation.when I spoke to someone they gave me a explanation of they just came out and changed something on the gas meter it was not reading correctly the last three months so they charged me for the difference. I really don’t understand how they can just charge someone everyone in this 4 plex what they want when they want with no explanation. When I talk to a supervisor he was so smart Attitude

Let me start by saying that I will NEVER have a positive opinion of Dominion Energy because of the following experience. They blew their opportunity to leave me with a good first impression of their organization. My wife and I bought our first home and moved in on a Saturday. The Monday following our move in was a holiday. Prior to this move we had rented a basement and had never dealt directly with utility companies as our landlords just included the costs in rent. I had expected to get a physical bill in the mail from utilities to begin paying for services, but Dominion has a different way of doing business. Our gas was shutoff on the Wednesday following our move in and the only notice I received was a cold shower Thursday morning. After troubleshooting our water heater I realized our gas must have been turned off and went outside to look at the meter. Someone had come and dug a hole in our flower garden and placed a lock on our gas meter. No warning, no notice, no phone number to call to get it turned back on. So I went back in and googled it to figure out who to call. After talking with a rep I learn that they have indeed been out to place a lock on my meter and they can't make another trip out to turn the gas back on until Friday. Oh, and it will cost $15 for that service. If I want to have it the same day it will only cost a cool $100. Ok, so my family and I get to go without hot water for 36+ hours, how nice. To avoid this shutoff, we would have had to call on Tuesday and setup our account. Dominion had allowed us a generous ONE BUSINESS DAY to call off the shutoff. And apparently their tech's are very busy and have many important emergencies to attend to, I get that. But if that is the case, why was shutting off our gas such a high priority? I just want to offer a suggestion to Dominion, if they ever see this. At the very least, bare minimum, if you are going to send a tech out to put a lock on my meter you could at least make it standard practice to include a tag on the lock with contact information to call and get the gas back on. This is BARE MINIMUM! Even better would be to save your tech some time and rather than shutting it off immediately you could have the tech leave a notice on the door or, better yet, mail something to the address informing the residents that there is an impending shutoff scheduled and allow a short grace period of perhaps a week to address this situation and start paying for services. If you had done the mail option you could have avoided two trips out to our property. Now your tech will have to make two trips, one to turn off the gas, and another redundant trip to turn it back on again. Seems like really great business practice, not wasteful at all. And if you think it saved Dominion any money, it didn't. Sure you shut off our gas for two days, but we were happy to pay for any gas we used. So money has already been lost there. Furthermore, you had to pay a tech to come out which includes overhead in labor and fuel for travel. This was a complete waste of your own resources. And what did Dominion get out of it? Well let’s see, you prevented a customer from buying two days’ worth of your own product. Wow.. That’s the opposite of what most companies try to do. Not only that, but now that customer is very unhappy. Like I said, I will NEVER have a positive opinion of Dominion Energy because of this experience. First impressions are very strong and it will be VERY difficult to change my opinion after this. If Dominion wasn't the only option, I'd buy gas from another company in a heartbeat. Rocky Mountain Power didn't shut off my electricity, why did Dominion have to shut off my gas? If Rocky Mountain ever became a natural gas provider, I would be switching to them immediately. But unfortunately we are subject to this monopoly and Dominion has ‘Dominion’ over our lives. What a nice vision of customer service.

Dominion Energy of Utah has problems with how they handle service requests for start/stop/transfer of service. By clicking on a link to read about how to do so, my current service was canceled even though a ticket was never submitted. I clicked on the link as I am moving soon. I called customer service to have my gas turned back on, and I received mixed responses from the service representative about why my service was shut off. I realized there was a problem when the representative said "Uh-oh", and then put me on hold for 10 minutes to figure things out. I was told the stop ticket had been canceled and was placed on hold for another 20 minutes so a supervisor could review. After the supervisor reviewed, I received a different story that I submitted a ticket and the ticket was never canceled. I can't tell if I'm being lied to or this company has glitches with its website. All the same, customer service only provided excuses instead of willing to fix a problem. Now I don't have hot water for 2 days and will pay $15 to reconnect my service.

This company is a total disaster. They shut my gas off AFTER I had a payment plan set up. Then couldn’t take a payment over the phone because it’s 2019 and they don’t have the technology and don’t trust their phone agents with credit card info. The gas was turned back in after a required $128 payment plus a fee to pay using a card on a secondary payment service which they require. The gas is in but now I have to find someone else to come and actually turn the valve which I have no clue how to do. This is the pure definition of monopoly and manipulation.

If I could give this company 0 stars, I would in a heart beat. This is in regards to your commercial business policies. I work for a property management company who manages over 50 properties, most of which use you for the gas services. As most people know, apparently not you, sometimes tenants move out. And sometimes the property management company/landlord would like to pay for those services while that space is vacant. Why do we have to sign multiple pages to start/stop services, if we are the ones paying the bill? Shouldn't you want money? Shouldn't you want someone paying that bill instead of letting it just sit there unused? I guess not, because everytime I call your customer service line, I am greeted with "you are not authorized to be speaking regarding this account." 1. I have signed multiple "agreements" stating that I should be allowed to make changes. 2. The president of my company is also the owner of the property on which I am calling about 3. We have management agreements in place with the owner of the building, so the owner doesn't have to call and do this kind of thing. That's what a property management company is for. It is utterly ridiculous the amount of steps we have to go through in order to call and make one little change. I CAN'T EVEN CALL TO CHANGE A MAILING ADDRESS WITHOUT BEING TOLD THEY CAN'T DO THAT FOR ME. Also, maybe train your employees not to hang up on a customer. I called this morning to try, once again, to transfer services into the Landlord's name, and was hung up on by a girl named Cassie.

I forgot to call and shut off service because I was concentrating on getting out of a really terrible rental called today and Kaitlin informed me that I will be charged until the 18th even though I cancelled today. She made sure I knew if I didnt pay all of it, i would be sent to collections and that would obviously reflect on my credit. I moved out on January first. So that is 18 days of someone else's gas dominion energy is forcing me to pay. They are a criminal company. If you can get service from any other company, DO IT! Theft at its finest with this company.

I usually don't have problems with this company. Given it's my only choice for gas though, they really don't care how they treat people. Even though I paid my bill, my gas is shut off tonight. I have twin babies that are going without heat even though it's supposed to snow tonight and I am disgusted that this company just doesn't care! If I'm paying for the service shouldn't I get it? Don't my kids deserve more? I guess they just don't have to own up to anything given there is no competition. If I had a choice, there is NO WAY I'd stay.