Rocky Mountain Power

If you're considering adding solar to your home now, don't bother unless you're also adding battery backup. RMP quietly ended their net-metering program and switched to "net billing" as of 3/1/2022. When our solar was installed no one mentioned this and it's little wonder...Even their own employees do not seem to understand the huge implications this has for those of us who waited to get solar until now. Basically what it means is this - in the past, every 1 kWh of electricity your panels produced would offset every 1 kWh of electricity you used. If your system produced enough energy to completely offset your usage, you paid nothing but the connection fee -around $10. As of March 1, 2022, this is no longer the case. With "net billing," every 1 kWh of electricity generated during the day will offset each 1 kWh used, but during the dark hours when you are not producing power, you are using the grid and billed accordingly. So at the end of the billing cycle if you produced 1000 kWh of electricity and you used 900, they still bill you for 900, and the “buy back” the -100 surplus which means you get a tiny little credit for the "surplus" energy. Here's the clincher - they will buy back your surplus electricity at about 50% of what they charge you for theirs. In my case, my system produced ~1600 kWh in the first month of operation and we used ~1500 and I got a measly $13 credit with a bill of $212. Gone are the days when solar was offset by the savings. Evidently RMP really doesn't care if you're feeding more power into their grid than you are consuming, they are going to stick it to you any way they can. This is a huge disservice to customers by a monopoly.

I wish there were options for electrical power like internet providers, but we are stuck with Rocky Mountain Power. We added a barn to our property and the Rocky Mountain Power Field Service Technician told us exactly where to put the meter stand and meter. It was only to be placed on our neighbors property in the utility easement . We asked, begged and pleaded with him to put it on our property but he said we either put it there or we do not have power. So, we asked the owner/builder of the house going up next door to us if that was okay, he said yes. We asked the City if that was okay and received a permit with inspections and that was okay. But when the builder sold the house to the new buyer he was upset that it was on his property, even though he was told about it before he purchased the house and was okay with it both verbally and in email. So, here we are a year later and the lovely neighbor complained to the City so much that they told him not to call again, then he decided to complain to Rocky Mountain Power so many times they told him to go away as it was done by the book, he had letters sent to us from an attorney saying he was just going to rip up the line which we ignored and finally he called and filed a complaint against Rocky Mountain Power with the PUC Public Utilities Commission. Once Rocky Mountain Power received the complaint their new position was that they NEVER would have told us to put the Meter Stand, Meter and Conduit on the neighbors property even though we have witnesses that their Field Service Technician did indeed insist we put it there. So, at this point I have had to pay for a lawyer and now and electrician and excavator to dig up the meter stand, meter and five feet of conduit and move it onto our property where we wanted it in the first place. When we were suppose to meet with the Field Service Technician I told my electrician that I was going to record the conversation so I had future proof of what was said and my attorney received an email from the attorney for Rocky Mountain Power saying we can NOT record the conversation. Totally unethical and immoral and they do not take ANY responsibility for what their employees say and do, wish I had an option for electricity other than Rocky Mountain Power but alas we do not. I would get everything in writing when dealing with Rocky Mountain Power as they do not stand by what their employees say.

I'm trying to pay my first payment with Rocky Mountain Power. I made an account and trying to log in and says my account is not activated. I been calling Rocky Mountain Power and they keep telling me what to do and I do it and it still does not work. I am just trying to pay my bill through them so I don't get shut off and they are no help to helping me pay my bill.

My bill is usually overdue on the 14th and if I don't pay on the 18th they give me a "cortesy" call to reminder my payment as I could lose service. Also no credit card option for payments, that wouldn help a lot!!! Very limitaded company and honeslty to be the only eletrical compnay in Utah you do take advantage of it by offering such a poor customer service. I wish there were another provider!

Lived in my current residence for two years, our power goes out all the time. Called in to get some information, the first kid I talked to sounded like he was 12 and didn’t know anything. Talked with his supervisor and she was the most passive aggressive and uninterested person I’ve ever talked to. I do not understand what these people get payed to do because they didn’t give me any useful information on why my power goes out all the time.

Out of the last 9 days we have been without power 5 of those for about 6 hours in the morning! No notice of "scheduled maintenance" and their customer service keeps giving us the run around. I work from home my wife works from home, our neighbors work from home. That is 5 days of work we have now missed due to them. We have elderly people in our neighborhood also who don't have heat in the coldest part of the day because of their POOR planning. This is completely unacceptable!

I wish we had another option, but we are stuck with Rocky Mountain. Power outages are happening more and more often. I live in Midvale. There is a snow storm right now, no power, and it's getting pretty cold in my apartment. WTH Rocky Mountain?

0 stars if it was possible. They make it impossible to set a password, I’d like to know who is going to try and break into my account to pay my bills? Can’t view my bill once logged in, only gives me the option to start service, even though I’m for sure logging in with the correct info. When I call for this information, they ask you to please log into your account to get this info/make changes, but this is impossible. Absolutely ridiculous.

The most unhelpful and complicated website ever.......and 75% of their power comes from coal and 20% from Natural gas. Despite the nice wind mills and solar panels on the opening web page.....but you have no other choice.

Stuck with them with no other option but we are getting gouged for our heating bill. We tried to call to get a better understanding of why and they were so unhelpful!