Duane Reade

Rosie, who staffs the pharmacy counter, is the reason I send prescriptions to this DR instead of the several other DRs and CVSs that are much closer to my home. Thanks for the consistently helpful service, Rosie! Too bad the DR store managers have such a hard time keeping the escalators clean and functioning — you deserve better!

Not very friendly employee. when i went to the line i didnt get no greeting or smile. They just have the attitude and when i wanna give the rewards card. the cashier just make a noise on him mouth like his annoyed. I like going there due to the fact there is a police man who always stand around for a security check. They have a good products but not enough ice cream selection.

This morning AT 6:27AM EST, I entered the Duane Reade location #14272 at 4 Columbus Circle to purchase something to drink and a snack. Upon entering the store, I noticed there were no cashiers present in the location, and I didn't see anyone on the first/main floor. I went to the refrigerator and got two Turkey Hill beverages and a box of Entenmann's cookies. Two other individuals then entered the store and picked up items. As I waited at the register and the other individuals waited behind me, I yelled out "hello" at least five different times in the span of nearly ten minutes and no cashier was to be found. Finally I found a can of Lysol next to one of the abandoned registers and banged it on the counter three times and said "hello" again and received no response. Finally, I took a few steps backs and noticed way down in the back there was a guy stocking shelves. I yelled "hey" and he turned around and walked to the front of the store. At that same moment, All of this was irritating because I was rushing to get to work and perhaps eat a bite before I started. However, with no visible Duane Reade employees around to ring me up at the register in a timely fashion; this was made impossible. At that same moment, a Duane Reade employee came up the escalator as well, and then another one appeared. I found it strange that with three employees in the store, NO ONE was at the register or the front of the store to assist customers as they came in? Think about how many people could have walked past the store and assumed it was closed because no one seemed to be around? Also, think about how many items could have possibly been stolen in the time that the employees were away from the front of the store. When the cashier came to the register, I asked him "did you hear me at all when I was saying 'hello'?" He simply ignored my question and began ringing up the items. I then asked again...no response. Finally I asked, "did you heard me banging the Lysol can on the counter?" No reply or eye contact. I find that to be extremely unprofessional. He then asked, "do you have a rewards card?" and said nothing more. If this is the type of employees that you have running your store, I would rather go to CVS. Perhaps they should take a class in loss prevention and customer interfacing, because clearly, they lack and experience in either. Also, the cashier was a dark skinned gentleman with short, black spiky hair.

Disgustingly dirty. The drink refrigerators look like they haven’t been cleaned in a year. #healthdepartmentplease

Disappointed!!!! I made a reservation for flu shot, the lady at the pharmacy reception inform my insurance has an issue on her computer, which my insurance is actually working perfectly!  And she reluctant to help me with it! SO I WENT TO CVS, 3 minutes, flu shot done! Everybody, don't go here to get flu shot, it's wasting your time!!!!! Period!

Was in there on 02/13/2019 at 12:30pm to purchase ORBIT GUM, I guess either they don't carry the product or was just out of it. So I stood there for a while thinking if I wanted to purchase something, I decided to purchase a CHERRY COCA COLA but decided against it when I realised I was being watch by an employee who at the time was consuming a sandwich on the sales floor. I am sure that you guys have some type of break for employees. At first I was in the back by the candy section she was watching me. Then when I came to the line she came up front, so yeah I was definitely being watched. I work in that area, I usually don't go there because I live in Jersey and usually shop over there. WOULDN'T BE GOING TO THAT ONE ANYMORE. UNCOMFORTABLE TO SHOP.!!

Duane Reade is a typical drug store with two floors. There you can find whatever you want including food, sanitary products, sweets... What's more, it opens 24h 7days. Usually there's queue to pay but the cashiers go very fast.

The African employee followed me around the entire time I shopped and picked up my prescription. Awful place to shop . Not sure what happens in this store day to day but the police are always posted inside.

Not sure why an employee at the register not wearing a mask? Managers need to educate and monitor employee’s Covid19 protocols. Mask wearing is mandatory in public in NYS. A pharmacy is expected to uphold this rule just like everywhere else. Please help us all by obeying this rule.

Duane Reade is open 24 hours a day, 7 days a week. The prices are okay. There is a pharmacy, over the counter drugs, all types of food, packaged, sodas, and such; paper products; baby diapers, toys, et cetera; toiletries, candies, snacks, and more. Great place for goodies. Not great for service. Usually I ignore the service, and find items by myself. Everything is well marked.