Duane Reade

I recently had a frustrating experience at the pharmacy department at Duane Reade and was deeply disappointed with the customer service I received. The staff was incredibly rude and made me feel like my needs were not important to them. The lack of care and attention I received from the pharmacy staff was unacceptable, and I was very disappointed with the level of customer service I received. I would not recommend Duane Reade to anyone looking for a positive and efficient experience. The rude and slow service in the pharmacy department makes it a very unpleasant place to do business.

This is the worst pharmacy experience I have ever had. My prescription was placed on Monday. I called on Wednesday for a status update and waited over an hour before someone answered and the call dropped. I called again on Thursday, waited over an hour, and was told my prescription would be ready on Friday at 3pm. It was not, so I called Friday night and waited for an hour and 20 minutes until the pharmacy closed. It is currently Saturday and my prescription is still "in progress." This is unacceptable. I will never trust this location with my prescription ever again. Imagine if you had a life-saving prescription waiting here.

This Duane Reade is TERRIBLE. I have never usedone as terrible as this one. The pharmacy manager should be terminated. They haven't delivered my prescriptions for over 1 week. They never answer the phone when calling. I did get through once a few days ago after waiting for an hour and was told they are very short handed. I will use the pharmacy on 72nd street as they have good service and deliver as promised.

Overworked Pharmacists = presecriptions not ready on time = constant conflict with customers. Most customers are simply trying to pick up their prescriptions which they were told would be ready many hours earlier. Staff are not sympathetic. We moved to 79th Street Pharmacy across the road. Friendly and reliable.

This Duane Reade pharmacy is horrible. They do not fill prescriptions in a timely manner and the people are incredibly rude heavy sighs, eye rolls at the counter. Calling ahead to see if it's done doesn't help because they literally sit on prescriptions until you show up and make them fill them. Further, the pharmacy randomly closes for days and days, and they hold prescriptions hostage because you can't get them filled elsewhere while they are "working on it." I have seen elderly people in tears over blood pressure medications or worse. Go to the CVS at 77 / Broadway. It's not much better, but slightly.

The worst. On hold to refill a scrip for over an hour. Had the countdown 3 calls ahead of you, 2 calls ahead of you, etc and finally was next. For 30 minutes. No one picks up the phone. Completely unprofessional staff as well. Go to CVS.

Quite possibly the worst pharmacy I have ever encountered. They never answer the phone, consistently fail to fill prescriptions in a timely manner and don’t even open the pharmacy on time. Shameful.

This Duane Reade is an absolute disaster, especially the pharmacy dept. I've never been to a slower pharmacy with ruder people in my life. Will be only using mom and pop pharmacies from now on.

Absolutely the worst! Unreliable hours with no forewarning because one of two of their pharmacists call in sick. This is constant. Shame on Walgreens!

Find another place. Had a 3:45 appointment for covid shot. Closed, said we called you. Second time this has happened. Going to move to a CVS. This is my first review anywhere ever.