Duncan Bros. Salon-Quail Springs Mall

I have been here many many times and I would like to remain anonymous, as I don’t want to hurt any feelings. I’m not sure what is going on in the last couple months but seems like if you want to reach anyone on the phone you either have to wait on hold for 20-30 minutes and that’s only sometimes that they return to the line, or call later on towards the evening. I like to book closer to seven at night. Online booking is great for my haircut but if you want color call at night. Don’t bother texting during the day either as they only respond at night to that. Maybe they’re just really busy, maybe it’s new management, or I don’t know. Definitely not the duncan brothers I have grown to love. I enjoy getting my hair done by ray and Chelsea and most of the girls are friendly. I am getting annoyed at how hard it is to book there. And anytime I try to contact the penn location it either goes to voicemail, I’m placed on hold, or this salons night receptionist (I don’t remember the girls name) answers.
4 8 years ago (29-05-2018)

I have been going to Duncan Bros. for the last few years now. I get an all over color and trim each time I go, about every 2-3 months. It is always a very pleasant and friendly experience each time I go. The atmosphere is great too! I’m always greeted by the staff with a smile! Ashley Ford is my stylist and does an outstanding job every time!
5 9 years ago (10-02-2018)

Made my daughter an apt online yesterday for here for today at 3pm. Showed up to find a sign on gate that said "closed due to plumbing issues. See us at our Penn location." Funny bc the other locations are closed until Tuesday at 9am! Horrible experience. Why was i able to make an apt online if they're closed?? Why could some one not call and let me know they're closed?? Ridiculous
1 9 years ago (11-02-2018)

I had an appointment with Alexx today. I am very happy with the haircut and will definitely come back.
5 8 years ago (23-05-2018)

Alexx put extensions in my hair for the first time today and did an amazing job! Everyone at the salon was extremely helpful and nice! Will definitely be back for all my hair needs!
5 8 years ago (23-03-2018)