Dunkin' Donuts

Hello! I was examining the accessibility of this specific Dunkin location. Getting into the building would be a little tough if you are unable to use the stairs. There is a long path through a little bit of construction work on the other side with ramps, but it is a significantly longer path. There are 3 doors, one a set of wide double doors. However, none of them have automatic opening buttons from what I could tell. One inside the space is fairly open with lots of seating options. Many of them would be somewhat low or too high for someone using a wheelchair, and most of the furniture can't really be rearranged. The ordering counter is accessible to all, and there is the option of ordering on a screen if somewhat is unable to verbally communicate or cannot see the main menu. This menu presents an opportunity for options to be added that could help different disabilities, such as adjusted lighting or read aloud features. The screens are pretty tall though, and some may not be able to reach all the options. The main menu is above the ordering counter with a pretty decent font size, which is not to say everyone could read it. The pick-up counter is a good height as well. There is a small patio outside, but the tables are not accessible to wheelchair users since the seats are attached. The restaurant was pretty quiet and would likely not be a huge sensory overload.

Male employee was extremely rude to customers when calling out order numbers. They were clearly understaffed so many of us were more than happy to wait and were understanding. However, this employee started screaming at people when they didn't pick up their order the moment it was called out. He made it a very uncomfortable place and we all wanted to get out of there asap at that point.

Went to the register and after 5 min on no one acknowledging me someone finally went to another employee and told them to tell us to use the kiosk. So I go to use the kiosk and it wouldn't let me put in my rewards for the points. It also didn't have the option to put coconut milk in the refresher. So went back to the register and stood there, and stood there and stood there. Finally I asked someone and they couldn't figure out why so they asked someone else who i again heard say tell them Use the kiosk. Finally a manager comes up and I explain to him whats going on and he says ill ring you at the register. He scans my rewards and adds my coconut milk. I dont know if the others were new and didn't know how to help customers but I know they way they went about it by hiding in the back and saying tell them to go to kiosk after they already saw me at the kiosk and had a problem is not how you treat customers. I ha e been to many dunkins many times. This was by far the worse service I've had except for the manager.

Extremely rude staff. I asked for napkins because the dispenser was empty, the worker then proceeded to complain about me and how disrespectful I was. She handed me the bag of napkins to fill up the dispenser myself. The customers around me thought she was unprofessional too because I simply asked if I could get a napkin. Not only this, but my donut was stale. I’ve never once had a decent experience at this location.

Ordered through doordash, don't do it. Order from another location. They had half my items missing. And the food quality was not it. Extra soggy. All my donuts were missing. The 1 star is cause the drinks were decent.

The folks who work there are super lovely and kind. My kids enjoy it when they get their treats there. Plus the donuts are good and there is ice cream.

As someone who has been going to this location for about a year now, the staff is generally friendly with one manager who sticks out to me. She’s super sweet and tries her hardest to make what she’s doing fun and enjoyable for both staff and customers. As an avid user of their app, I often do Mobil orders. When this location was 24 hours, I placed a Mobil order but there might shift worker called off. This manger saw I placed my order so she left the doors open for me a little longer. Though I didn’t feel any inconvenience, she offered me some extra donuts for the short notice! Very sweet lady. Update: This location is still offers great, speedy service with delicious products!

I took a picture of the dining room area look how freaking big it is I could do yoga in here with 20 people and they let me hang out for a long time without saying anything.Food: 5/5

Avoid this place at all costs. I should elaborate, slow service, slow at making drinks. I spent an hour here waiting one time for an iced coffee. I was only like 15 drinks behind the last guy when I put in my order. Poorly managed and poor service. Trash.

This is the worst Dunkin I’ve ever been to. When we walked in the energy was horrible. I had to explain to the man taking my order what a half caf coffee was. It took forever to get our coffees and 2 out of the 3 were nasty. My granddaughter had to ask for extra flavoring and cream and when she got it back she didn’t want to drink it. I was afraid I’d overwhelm them if I asked for anything done to mine. To top it off it was national donut day and our donuts were stale. Very disappointing Dunkin!!