Dunkin' Donuts

I stop almost every morning for coffee. Usually the service is fast and friendly. Today, I received my coffee and was told it would be a second for my sandwich. I patiently waited and watched the gentleman set down my food on their drive through counter. Unfortunately, my wait was even longer because I had to watch the young gal long dirty blonde hair that’s always in a ponytail and always has her makeup done and eyelashes on working the window decide it was a great time to take her phone out of her pocket and respond to a text message. Unaware that my food was set down and that I was watching, she finishing her text messages and then she finally realized my food was sitting there and snatched it off the counter and handed it to me without saying a word, not even a thank you. This is not my first encounter with this particular staff member being unfriendly but today was unprofessional during a very busy hour. I am a very loyal customer and I know this crew recognizes that. Almost all of them are super friendly but this time I was disappointed.

Guess I'm disappointed and confused. We moved into the area excited to have a dunkin donuts near by. We have gone there almost every Saturday over the last 2 months between 9am - 10am. Almost every time we go, they are out of the popular donuts jelly filled, sugar and today was their pumpkin. Today we were limited to 3 types in our 6 pack box. 3 of the donuts we asked for were gone..... I thought this was a donut shop, based mainly on selling donuts....

We stopped in before 9am. They were out of the Halloween donuts. The gentleman behind the counter got my husband his sandwich and I asked for two donuts. The gentleman continued helping other people walking in and in the 10 minutes my husband took to eat his sandwich I still hadn’t been given my donuts. Ridiculous. We will never go back.

The nicest and friendliest people! Very helpful when I made a silly mistake, totally my fault but went above and beyond to help fix the issue. Been here several times before as well and they were always fast and polite!

My daughter and I went here at 10:00 AM on Sunday because she wanted a strawberry frosted donut and a lemonade refresher. They had maybe two dozen donuts left, no strawberry frosted donuts and was told that lemonade is seasonal…huh. Ok no lemonade, fine. No strawberry frosted donuts and barely any donuts left come on, you name is Dunkin’ DONUTS. If you’re only going to have that small amount of donuts maybe you need to change your name to just Dunkin’. My daughter settled for Glazed Donut holes that tasted like they were day old donuts. Not impressed and won’t be back. It must just be this location, because the one in Urbandale has it together and does a great job.

Fast service, always good donuts. Maybe a little pricey but it’s been a while since I’ve been to Krispy Crème so I don’t really know what going rate is anymore. Anyway, aside from that I wasn’t disappointed.

The masked clerk behind the plexiglas divider was hard to hear and had the personality of a rock. Thanks to Dunkin' for supporting our vets.Food: 4/5

While I have different preferences when it comes to the typical donuts...their jelly-filled Munchkins are top notch. I do wish the Altoona location allowed for online ordering of them, but they always have plenty in stock in the store. If you stop into Dunkin for your coffee, get some of those jelly-filled Munchkins...you won't be disappointed.

Quick service and delicious breakfast sandwich. Doughnuts were fresh.Food: 5/5

I’ve been to Dunkin a couple of times now and I’ve had a really good experience there each time! One of the morning workers is especially nice and really makes my day when he rings me up. I didn’t catch his name, but he was working on a few Wednesday mornings at the Altoona location and I know he was wearing an Apple Watch with a pride flag background : he was really kind and deserves recognition!