Dupure

Dupure is great, love my unit, great customer service. Was having problem with the screen, called them, couple days later someone called back to schedule for the fix, Scott came to fix the screen for us, I was at work, my mom was home, but she doesn’t know anything, he tried to show her how to reset it, but she doesn’t understand, so he called me and show me how, she said he was still here after talking to me to make sure everything was working before he left. So nice of him to take that extra time to ensure the unit is working, we’re really appreciate it. Will definitely refer friends, highly recommend. However the initial installation wasn’t as great as I expected, glad everything workout after all.

Johnny came here and helped me to install the water filter. He’s incredible. We chat while he was installing and he gave me some good advice on water softener. Installation is quick, free of charge. Nice guy and good service!

Lupe and Chris were efficient and timely. They communicated their status and arrived when expected. When purchasing a new home there are multiple items needing completing so i appreciate the promptness. Last. Chris was very thorough in the explanation of the system.

Lup and Lindell absolutely did an outstanding job with setting up our new water softener and house filter. They were here from early morning to mid afternoon working nonstop. They traveled over 2 hours and were so absolutely nice. Lup was so patient and explained everything so clearly as a new water softener owner with no knowledge on how everything works he made it sound so simple and easy leaving me with no doubts. For Lindell I was able to witness him wiping our water tanks that had got a little mud from them placing it in the ground and from the digging, he took his time and cleaned all that mud off the tank which he absolutely did not have to do! So kind so respect, can’t be any more happy with this team and my new house filter!

Just got my DuPure system installed. Love that it doesn’t take up a lot of space in my garage! Miguel was super professional, timely and informative. Can’t wait to have softened water in my brand new home!

Miguel and TJ installed our system really fast. The process and set up was quick and easy. We’re very excited to enjoy the lifetime system that DuPure offers. Excellent service!

Chris Dancer and Jarvis Smith installed our new system and did a fantastic job walking us thru the install and how to operate the system. Truly appreciate their patience with our questions! Ask for them if you can!!

I had my water softener system installed, and it has been really good so far. Keith gave a really good explanation of how it works and answer all of our questions, and follow up with us during the installation process. The day we had the system installed two guys came over, one to install the Water Softener and the other one for the drinking water systemOne was Francisco, and I can't remember the name of the other person. Installation went really well, they finished in about an hour. They were very professional, and explained how the system works and what we need to take special attention to salt and filters. I called them a day after, and wanted someone to take a look at my drinking water system because I thought the tank wasn't filling up. Fabiola answer my call and she was very nice and even though they didn't have a spot available for 4 day, she were able to sent Joshua who was in the area to take a look at it. He was able to clarify all my concerns. Overall a very good experience.

Gentleman came to our home recently purchased and explained our system, tested the water to see if the membrane filter needed to be replaced instead of just changing it and us not knowing because he said it was good for a while longer. Completed inside and then went to the water softener. It said the power had been off when it was for sale and needed to be programmed and showed us how to set the clock and set it up. Game information about the correct salt, that’s better than the one we currently use. But he also found a discharge hose that had been accidentally cut when we had new landscaping put in. He found the leak and fixed it. And now we know! Anyway, he was extremely professional and courteous. He even went next door when our little lady neighbor came out to ask if he would. Not once did he pass the Buck! And he did a great job! Great customer service skills! Thank you!

Moved into home with existing Dupure and figured it could use some maintenance, then the maintenance light came on. I called Dupure and they were out the very next day! Nolan did a great job, very friendly and knowledgeable and explained everything her was doing.