Durango Insurance Agency Norwalk

i am very surprised i received horrible service, i was excited to give this agency a try after reading all the positive reviews however my personal experience was not a great one i called yesterday to get a quote ,i called today to discuss the quote and asked to speak with the person who sent me the quote being Janet however she was not in the office and i started to work with Gabriela not only was she not friendly and rude but put me on hold for an extended period of time, i finally hung up if its this difficult to discuss a quote i don't want to imagine what its like when its a claim. shorty after about an hour i received a call from Janet and she seemed more upset hat i had complained and her reason was that they was extremely busy and customers just have to hold, i quickly told her i was no longer interested and to have a good day.
1 8 years ago (25-04-2018)

very easy to work with. Had everything done in a timely manner. Would definitely recommend
5 8 years ago (03-05-2018)

Fabian the owner is hands on and came in personally took the time to sit down and explain everything to me and made me feel comfortable his phone wasn’t going off and we blew through the process definitely recommend him he saved me 7000 a year for the same coverage that I had prior to changing over to him !!!! Not only is he great but his team works just as hard as he does
5 9 years ago (09-02-2018)

Durango gives great service their always polite. I would recommend this place to anyone looking to insure a car.
5 9 years ago (11-05-2017)

Worst insurance agency EVER. My father renewed his insurance six months ago, paying a little over $1,200, and his insurance was never renewed since then. Basically, he was driving around the road UNINSURED for 6 MONTHS, and if the agency hasn't gotten their crap together when my father went to see what the hell was going on, he may still be uninsured right now as we speak. My father is considering a lawsuit against this con artist agency, and hopefully the lawsuit will shut this agency down, because my father could have gone into so much crap if he was to be caught by the authorities driving uninsured. If you don't want to go through this issue, avoid this agency all together, don't even THINK of giving them a penny.
1 9 years ago (19-04-2017)