E-ZPass MA Customer Service Center

Absolutely TERRIBLE customer service! I use automatic bill payment and recently switched credit cards. I called customer service to pay my bill and wanted to update my credit card information. I provided with all my information. I was asked to provide with a PIN which I never created one to begin with. They wouldn't help! I just want to pay my bill. Really? They can't look up your account with your account number, name, address, phone number, social security or any other way? This got to be a joke! I had to request the stupid PIN via website. After 30 minutes wasted, I was able to update my CC information. Worse customer service ever! No wonder why this business has 2 stars rating. Wait! Now it will sink even more after my review. I can't wait to move to another state.
1 8 years ago (20-04-2018)

Massachusetts Pay by Plate is ridiculously expensive. Their rates fluctuate and are never consistent. I drive the same route daily at the same times and my tolls have ranged from $1.75-$2.05. I was told obtaining a transponder would save me money. They start with a $20 minimum but they do not tell you that they pull $20 every time your account reaches $10.00. I went from paying $25.00 a week out of pocket to withdrawals of $60-$80 a week with my automatic replenishment. I have opt out of automatic and gone to manual pay and that also has a minimum of $10. 7 out of 10 times my transponder does not work and I end up with $65 violations. Customer service is rude, they speak over you and they act like they are being personally attacked. Im just a girl trying to get to work. Thanks for making it so easy.
1 9 years ago (07-02-2018)

This is a place that excels cheating out of others’ money and causing constant pain. They deliberately cheat me for late fee when I just received balance due for the FIRST TIME! And the balance was $1, but the late fee was almost 30 BUCKS! Unbelievable!
1 8 years ago (08-04-2018)

Absolutely the worst customer service I have ever seen there is no customer service you cannot talk to a real person it's ridiculous. There is nothing easy about this. Just for this I will never move to Massachusetts
1 8 years ago (16-03-2018)

It took me two months, four phone calls, and three emails to close my account, all after mailing in my transponder and close account form AND submitting a close account request through my online account. When I asked one representative why my account hadn't been closed, despite their offices receiving my form and transponder two months ago, she just replied "I don't know. It just isn't closed." When I asked if there was someone I could speak with that would know, she said "No." We went back and forth like this for several minutes. Finally, she figured out she could manually close my account. Then, they charged me $33 for a damaged pass. The pass was over 15 years old and was the kind that attached to my front license plate. I understand this policy for new passes that are located inside the car, but how can they expect a pass on your front bumper to avoid damage? Above all, if the state is imposing this technology, they need to provide a team that can support it, and it seems like their training and management is severely lacking.
1 9 years ago (11-12-2017)