Reviews
The fat lady that works in the front right side of the store is rude, unprofessional, and doesn’t deserve to work in any form of customer care. Insulting me by saying I’m “too old” to not have a certain type of bank account. Throwing underhanded insults as if she doesn’t look like a pregnant walrus with discolored lips and eyes. 0/10
Most of staff nice enough, but will NOT discuss any needs or problems with me!! No provisions for Covid-relates changes making large payments for Title loans a great hardship. Will not give me any options after 2 years of paying big payments every month without delay. Greedy company preying on financially challenged people who have no other choices when in financial crisis.
Emergency came up ,car broke downwasn’t able to make it on my due date , however I did call, agent stated no problem, you can come in when you make it back tomorrow , I said , ok you sure you don’t need to take it out my account, Next day came in with the money that night . Agent on duty said , she couldn’t take my money, I said why, she said we already withdrew the money out of you account, I said if you were going to do that you should’ve said so, I could have left the money in my account , Now the bank is going to charge me fees and you not right. Because I had other payments coming out of my account it was a mess. Contacted home office. The set up payment arrangement $50.00 a pay period. They took out the $50 and tried to collect the whole balance. I disputed the check and the bank got my money back. They refused to accept any payments
The location is open 24 hours for my convenience. It was colorful, clean and inviting and I was out in less than 15 minutes with the cash I needed!
Kayla & Jetoya are always friendly and great fast customer service with a smile. One of the cleanest stores in town .
Could use some personality upgrades! But it is what it is.
I went to the Greensprings branch and I commend the customer service woman, Marian, for her professionalism to ensure all customers were well taken care of.
Under staffed and rude. Take for ever just to cash a check or loan or anything. Go to a different lication.