Edible Arrangements

Pretty poor operation. No customer service, does not care about customers at all. I ordered a mothers day arrangement. Mothers day is on a Sunday this year. At 4PM, I did not see the order out for delivery so I called the store. The person who answered the phone said that they have too many orders and have no intention of delivering the order. I asked why they made absolutely no attempt to contact a customer to let them know they were not going to fill the order so that I could get something else. She said they were busy and could not get to it. I asked to speak to the manager, and this person replies "do you think that will do any good?" Then the manager, Jasmine, finally came to the phone 15 minutes later, she said they were not going to fill the order and that they were not going to get "beat up" on the phone due to their lack of any consideration at all for their customers. Its amazing how a business cannot care one bit about customers, and even care less after hosing a customer.
1 6 years ago (13-05-2018)

February 13, 2018. Only got 2 stars because my arrangement did end up getting delivered. I called at 10am to have a delivery made to my sister (a kindergarten teacher) on her birthday during her class time so she would have a fun surprise during her day. I called to make sure that it would be delivered before she left the school for the day (3:30pm). I was told they would leave within 20-30 minutes while on the phone-- only after being put on hold for 10 minutes. But that was fine, I was happy. I selected a birthday arrangement because it's my sister's BIRTHDAY. Well, I was only able to select from the Valentines arrangements which is convenient for them because they're all much more expensive! At 3pm I receive a call that they are just now on their way. They got it to her just minutes before she left the school. This company is supposed to be a service that brings joy to gifting and making other people day's better. This was the worst experience.
2 7 years ago (13-02-2018)

Was looking for something to send to someone who is really struggling with their dog being put down today. I know she loves fruit, and flowers, so I decided an edible arrangement would be perfect. Did some googling to see if I could set up a delivery myself, but I was unable to figure it out for some reason (really, I just got lazy) but thankfully when I picked up the phone Jasmine answered. She was so helpful and understanding of what I was trying to accomplish, and even set my delivery as one of the first ones because the recipient is off work 2 hours after they start delivering. And bless her heart, she even helped me figure out what to say because I really couldn't think of the right words. Jasmine was Awesome! And I'll definitely use EA more often because of her. Thank You Jasmine! Madison is gunna love it :)
5 7 years ago (27-02-2018)

This place sucks I payed extra to have something sent to my girl at her work then they for get to put the time down that I told them and they tell me that the best they can do is have it delivered by 8clock what kind of BS is that
1 7 years ago (14-02-2018)

If I could I would give a MINUS 10. Worst customer service ever. My grandson ( who is in the military) orders for his Mother & Me(grandmother).chronological order follows: Sunday 5/14/17 attempted deliver at 240pm We arrived home at 3 pm(did not know we were getting delivery) Called store, will contact driver and get order to you....was told he had ordered X2 as she called me by his Mothers name. Called to see if his Mom had gotten hers..as I was speaking to her delivery arrived..she told them "you just missed his grandmother" We live 10 mnts apart. 6:30pm called store again.."We are REALLY busy, had over 500 orders today" but we will get your order to you tonight. 7:36pm They called me..so sorry we are so busy you are a re delivery, we will get there as soon as they load the truck...I thought my delivery was already on truck riding around😡 10 pm turned off porch light, sent review to store not very happy. Monday morning, thought I would get a call..NO..Waited until noon called them, Kimmi answered relayed My dissatisfaction..and stated "your customer service sucks"..she hung up, called back she hung up again..My husband called..she spoke to him and said I swore at her..he corrected her and told her "sucks" is not a cure word and explained that he felt she took it personally. She said our order would be delivered today, He called again at 2:30 to verify we would receive order..she said yes we would. 5:34 pm still no order..Have placed call to corporate, will file a complaint with BBB.. I worked with the public my entire working life..the first thing you learn is " The customer is ALWAYS right..even when they are wrong. I will tell anyone and everyone what terrible experience this has been and hopefully Corporate will take necessary action to correct this..from other reviews this is not an isolated incident. What really ticks me off is my Grandson risks his life on a daily basis for less than I am sure the customer service person,kimmi makes and he did not get what he paid for..actually he got zilch.....Rant over thank you
1 8 years ago (15-05-2017)