Einstein Bros Bagels

I have been ordering from this location a couple times a week for a very long time. Unfortunately it is not uncommon for this location to make your order wrong, not toasted bagels, wrong bagels etc…. This last order however will be my last. I ordered lox and bagel, I usually do, it comes in a flat box with the bagel open faced. Cream cheese, capers, tomatoes, and plenty of salmon. Not this time, it came wrapped in paper, folded in half, a few capers, tomatoes and one tiny piece of salmon. See picture. For what they charge for this it should be good, not this trash I received. What a joke this location is.

I came here the other day , and had to wait 30+ minutes for a bagel and coffee but I decided to give them another chance and come again this time ordering ahead of time. Well this was the result. Hair on my bagel , and barely any toppings with a ton of cream cheese. I am so disappointed with this location. I often eat at Einstein but this particular location is ruining it all.

I received a warm greeting and asked two questions about the App before placing the order. The clerk quickly responded with the correct choice because I was really struggling. I made my order and she read it back to me. The second person was there handling food was the one who helped out with my questions on the App though my bagel was wrong. Also, I asked if there is dairy in the butter and she replied "No, it's just butter". I didn't think how that would make me feel my only thought was okay, soybean butter, cool! NO!!! I looked it up online and Einstein does have milk in it's butter. I normally order no butter/no cream cheese for good reason and the bagels were too good to not be milk butter, not worth the end result though otherwise I would give them 5/5.

Love my sesame bagel and cream cheese in the morning. Great bagel sandwiches as well and top that off with a Caribou coffee or a Black iced tea for me served by a friendly staf.

Nice location eggs and cheese on Asiago4/5 Plain cheese on French toast 4/5 black coffee 2/5 Seating area is closed due to covid fair

The employees here are amazing. They are are upbeat and really take care of you as the customer. Thank you Cassidy and Dallas

Note that this is NOT a cafe or coffee shop, just a place to pick up bagels and coffee to go -- no seating available -- and though the map listing says 'drive thru' I don't think they have one at this location. You have to get their app to order 'online', which feels kind of pushy. The bagels and coffee are usually pretty good.

what is this inside the burrito? parchment paper??!

I hate to say it, but this place just doesn't hack it for me any longer. They keep getting more expensive every time I come back. We ended up getting a cream cheese, egg and cheese bagel and it has gotten a dollar more expensive every time I come back. If I'm going to pay these prices, I'm just going to go to Moe's or Rosenberg's. I'm completely done with this place.

Is it really that hard to spread cream cheese all the way on a bagel that was preordered? I have worked in the food industry before and this is just lazy. Such a simple thing..