Elements Massage

There is such a sense of caring and great customer service here. They listen to your needs and suggest the therapist they feel will meet your needs best. The atmosphere is nice and very comfortable. I went in for a head, neck and shoulder massage as I battle migraines and Evan did a great job. I highly recommend visiting. I was so pleased I signed up for the Wellness Program and look forward to monthly visits! Thanks Elements staff!
5 8 years ago (28-03-2018)

Evan is incredibly talented and relieved stress and tension I've carried in my neck and shoulders for years! I can actually rotate my neck 360 now after only 2 massages without hearing any cracks/pops. He is quite gifted in his technique and his massages are very calming and grounding. 10/10 best massage I've received, highly recommend!
5 8 years ago (26-04-2018)

After the posting of my review, I quickly received a call from the owner, Steve, who went on to explain the policy of the business. He did provide an additional massage complimentary for all the mix up which was a nice gesture. Thank you. If scheduling an appointment online, please know that this is a temporary placeholder appointment. Until you’ve spoken with a receptionist, you do NOT have an appointment. If someone else wants the same appointment time and gets called and confirms before you do then it goes to that person. This is something that’s not explained clearly and should be. If you give someone a gift card here, let them know they need to add their credit card just in case they miss the appointment. Missed appointment fee is $29. If there’s no credit card on file then the fee will be deducted from the gift card on file. Easy experience purchasing a gift card for a first time customer. Well here’s where things went wrong, the appointment was scheduled online with the therapist of choice. The phone call was missed and when I called back during work hours, the voicemail said to leave a message or text. I did both. To this day, never was there a response. Upon arrival for the massage, no appointment was there. The receptionist seemed to be dumbfounded. The receptionist claimed that they had been calling. I will NOT patronize this place. Personally, sorry that I even purchased a massage as a gift for another person. What the owner of this franchise and management need to understand is that you’re not the only massage place in Richmond. While you should treat all customers nice, it’s an awful experience when a first time customer is passed over. You can’t expect repeat business or a referral with the service you’ve already provided.
3 9 years ago (16-02-2018)

Easily the best massage I have ever had. Kudos to Evan for being a thoughtful and attentive massage therapist. Thanks, Evan!
5 8 years ago (03-04-2018)

Great place to get a massage. Very peaceful and relaxing. I like how the therapist give you a full consolation before starting the session. They are very respectful of your time and very accommodating. Probably one of the best places in all the RVA to get a quality massage.
5 9 years ago (16-01-2018)