Elephant Boys

I would recommend this store to anyone needing anything to do with boating. Ed, the owner, is a most helpful and gracious person to speak with about boats and accessories. The fellow at the parts counter is very friendly and knowledgeable. He takes the time to ensure that you get the correct parts and everything you need to properly complete the job. I can not say enough good about this business, it is terrific.
5 7 years ago (07-06-2018)

new boat owner. I went in to the store looking for accessories, and no one grated us or asked us if we needed anything. then I asked for help I received a short and kind of rude help if you want to even call it help at all. I left, I'll spend my money somewhere that's willing to treat me decent
1 7 years ago (16-04-2018)

From the minute we walked in, we were treated like old friends. Similar to walking on to a car lot, you worry about being pounced on. That didn't happen at all. We had been looking to purchase a boat and there was no doubt in our minds that we would buy one from there some day. The staff is wonderful and they helped to make one of our dreams come true. It was a few years in the making and Elephant Boys will always be a part of one of the best decisions we've ever made.
5 7 years ago (24-02-2018)

Just once I would like to walk in the door and be acknowledged. Was looking for a Spare hub for my trailer but found no one to assist in finding one. The sales staff act like you are disturbing them even when you try to check out. Had 2 people walk by me and never said a word. Not sure I'll be a return customer.
1 7 years ago (09-06-2018)

I tried (unsuccessfully) to buy a fishing kayak from The Elephant Boys in Spokane Valley. I live about 45 minutes away but was willing to make the trek to save a couple hundred bucks on the kayak I wanted. Unfortunately, the staff at Elephant Boys demonstrated they were disinterested in my business. First let me state: I’m a firm believer in not wasting a salesman’s time. Whether I’m shopping for a pair of shoes or a fishing kayak, I let the sales’ staff know whether I’m just “kickin’ tires” or I’m ready to buy. Oddly, in both circumstances, the sales staff treated me like something between nonexistent and an inconvenience. After doing my research on fishing kayaks, I visited the Elephant Boys to see their inventory. They seemed to have fair prices on their kayaks, so I visited a second time to narrow my search. On each occasion, numerous salesmen did nothing more than stare at their smartphone screens and/or eat their lunch at the counter. I excused this behavior as, “No big deal. It’s a low sales-pressure environment. That’s cool.” Sadly, this indifference towards customers trends way deeper at Elephant Boys. Prior to making my third visit, where I intended on buying a $1,000 Ocean Kayak plus numerous accessories, I called the shop. I was looking to confirm a particular feature of the kayak and needed nothing more than a picture of the boat texted to me. The flippant salesman on the phone stated he was likely way too busy to do this. I was shocked, as I was looking for about 30 seconds of his time to close the deal. He stated he would “try” to do this and predictably, the text and photo never arrived. In my experience, to successfully shop at Elephant Boys, you have to accept being treated like an inconvenience by the sales staff. For me, I’m looking to spend my hard-earned dollars at a place that is interested in my business and is looking to start the relationship of boat shop/boat owner in a proper fashion. I’ll forget the Elephant Boys exists (pun intended) and I recommend you do, too.
1 7 years ago (03-06-2018)