Elite Auto Repair

The service was excellent. The staff was so courteous and knowledgeable. The mechanics were top notch. All the problems that l had with my 12 year old Volvo were resolved and now the car runs like it’s brand new. These people really know what they’re doing and I highly recommend them.
5 7 years ago (28-04-2018)

As a surgical resident, I pay attention to the needs of a patient and never make them feel like they’re a number or commodity. Sadly, this kind of basic humanism and decency wasn’t extended to me by Elite Auto Repair during my encounter with their shop on 5/14/2018. I had recently returned from a friend’s wedding to find that my driver’s side rear window wasn’t closing likely secondary to a faulty regulator. I took the car into the shop and mentioned that I might also need an oil change, but I wanted an estimate for services first—typically an authorization has to be given prior to execution of any repairs or services. I received a quote for $2400 worth of additional repairs in addition to my original concern, which they listed as costing ~$500 to repair. As the price seemed exorbitant, I requested that they don’t perform any services so that I could shop around for a better price—the alleged beauty of living in a capitalist society. When I returned to the shop, I learned that they hadn’t taken the door panel apart to investigate the failing mechanism, stating that it was the regulator. This means they literally pushed the window button and charged me $120. Of course, it’s either the regulator or the motor—I knew that before the encounter. Furthermore, they had proceeded to perform an oil change for $150 because “I wanted it” without waiting for me to authorize them to do so after receiving the estimate. Essentially, I paid $306 for an oil change and for confirmation that my regulator was malfunctioning. Here is the kicker—THEY DIDN’T HAVE THE DECENCY TO PULL MY WINDOW UP! Without garage parking, I had to pray that there wasn’t a storm or any treacherous individuals out at night as I’m staying in a less desirable neighborhood in Boston. THEY DIDN’T CARE ABOUT ME AS A HUMAN BEING. Luckily, I went to Dean Auto and Collision Center and they took apart my door panel, informing me that the motor is also out in addition to the regulator. They diagnosed my problem and pulled my window up for FREE because the owner didn’t want me to be exposed to the elements with the impending storm. He also considered my goals for car ownership and current finances, telling me that it may be in my best interest not to perform any repairs if I’m okay with that window not going down. He didn’t treat me like a commodity, and it’s this humanism that will have me returning to his shop in the future. In a capitalist society, one has the beauty of many choices in the retail or service industry. Elite Auto Repair can choose to dehumanize their customers, rendering them as nothing more than another dollar in the bank, but thankfully, I have the option of never returning there. I have also warned my surgical colleagues to stay away from this shop and will continue to aggressively warn others in hopes of preventing a similar experience.
1 7 years ago (16-05-2018)

I have brought my Mercedes E350 to Elite on several occasions. The staff is always professional and courteous. From basic oil changes, brakes and and most recently, a thermostat, the service is always 5 stars. I also love the clean car inside and out when I pick it up! My mom now has her Acura serviced by Elite and she always thanks me for the recommendation. Truly a good, honest local mechanic.
5 7 years ago (08-01-2018)

After MONTHS of back and forth to the Lexus Dealership troubleshooting a “weird noise” my car had been making I finally decided to seek an alternative for my repair shop. My car was still under warranty and I had always taken it to the dealer for service so I wasn’t sure of who else to go to. After doing some research online I found Elite Auto Repair and gave them a call.. and I’m really glad I did! I dropped my car off on a Wednesday night for Thursday service and by 11:00 the next day I was called with a diagnosis on my vehicle. Within a few hours the technicians at Elite had found the problem that I had previously brought my car to Lexus for about 6 times over the course of a few months. The work was done by the end of that day and Stacey and Carley (who are both incredibly helpful, knowledgeable, and professional) kept me up to date with the status of my car the entire time. I couldn’t be happier with the service and the result and I will definitely be bringing my car back as well as referring clients and friends. Thank you to everyone at Elite Auto Repair!
5 7 years ago (09-02-2018)

Spoke with Ruth from customer service. She put me at ease and walked me through everything. I own an A8 Audi and came in for transmission fluid service. I feel more comfortable leaving my car with Elite than i do with Audi. They are real professional's and i would not hesitant to send my friends and family.
5 7 years ago (02-12-2017)