Elite Brand

Worst service experience possible. Sent my Coleman Blutetooth speaker in for repair a month and a half ago using their Repair ticket form. That was the last time I heard from them. Phone number to customer service diverts to maibox full message and email comes back as invalid.
1 7 years ago (16-03-2018)

I returned a camera to your company over 3 months ago (March 2015) for repairs and was told it had to be replaced. Now I keep getting the run-around on getting a new one in its place. After contacting you several more times I finally get a UPS tracking number (1Z02E71EYW51400160 ) that has not shown any movement for a week now when the delivery date as the 18th. I can understand a slight hold up but I ordered the camera almost a year ago and now between a quarter and a third of that time the camera has been in your custody. My next step if the Better Business Bureau, the Pennsylvania State Attorneys General as well as the NYC State Attorneys General, and Walmart (whom I ordered it through) to see about someone contacting you as well as getting my money back either through them or a credit card charge back. Going on 4 months is more than long enough and I feel that I have been more than patient while not being able to get any use out of a camera that hasn't worked correctly since purchase.
1 10 years ago (24-06-2015)

I sent my $300 camera lens in for repair, which, according to UPS tracking, arrived in Elite Brand's hands October 19th. Their instructions said I would receive a phone call within 10 business days, and it is now December 3rd. My emails and phone calls have been ignored.
1 10 years ago (03-12-2015)

I will not even rate this company. The customer service department has no clue about any product. I have made at least 7 calls in 4 months requesting the status of my replacement camera because I can not get a refund. In the middle of Jun I spoke with one of the managers and he stated that I would have a camera by Jul 7. Here it is July 23 and still no camera. Spoke to another manager on Jul 22, stated he had no idea what was going on with my order nor was he able to track it. SERIOUSLY!!!! He apologizes and takes my name and # and says he will get back with me the next day. So I call again on the 23rd and of course he is not in. Now the rep that has been taking care of me has no idea what happened with my order. She states " I have to check with UPS on the status" I ask for the order # or tracking #. She will not provide this info? Why? BECAUSE THERE PROBABLY IS NO INFO. How can a company survive with personnel that can not run a logistics department. I dont care if I ever see my camera, at this point I consider it a loss of 70 bucks. The money isn't the issue here, it is the principle and disregard for customer satisfaction. Never buy from these folks.
1 10 years ago (23-07-2015)