Encompass Health Rehabilitation Hospital of Las Vegas

Horrible experience my first time visiting this hospital. I went to this facility yesterday with my spouse to visit my Father-In-Law. The best experience was the lovely woman at the front desk who checked us in. She was very kind and pleasant and pointed us towards his room. Well that's where it went downhill. Upon entering my Father-in-law's room was rudely told by his nurse she was doing something for him and needed 30 minutes. We completely understood this and decided to wait the time out in the inviting lobby or "wait area". After sitting for 15 minutes some rude person, didn't catch her name or title told us the waiting area was not really for waiting as they are still following covid protocols. This makes sense to me even though we were masked up, but seeing as how there are no signs, the furniture is there and even the fireplace was on seemed pretty darn inviting to us. If there were signs or we were told this upon check-in it would have been totally understandable. We told this "administrator" he had about 15 minutes before we could go back to his room. It was clear she was still not happy, but let it go. She then took it upon herself to harass the elderly man who was a party of 3. He was waiting while his family were visiting whoever their loved one was. This was EXTREMELY rude and unwelcoming and makes me wonder what kind of care my Father-in-law is receiving. Oh and let me also mention how various hospital workers stop what they're doing and stare at you as you walk by..no smiles, hello or anything just stares. We were dressed appropriately so not sure what the stares were about. Sidenote. I Learned this afternoon my Mother and law and niece and nephew were able to visit today and one waited in the "waiting room" while the other two visited and they did not receive any warnings like we received yesterday. Clearly this place makes rules when they feel like it. I look forward to my Father-In-Law being released as I don't even feel comfortable visiting him while he's still at this place. If how we were treated is any indication how patients are treated I would do more research first.

I love this place and the people that work here, from all the therapists to the nurses they are all great. It’s a nice environment while trying to move my body in it, also talking to people like Jenna, Alex, James, Rondale, Rocco, their all great and I’m sure that everyone else is great too! I would love to visit and talk to some of the therapists that I had the pleasure of meeting and spend some time with them, they’re like a nice family that I had while over there, I’d love to be an OTA and work here too one day

My Mother wanted to extend her gratitude to all excellent service from the staffs on this facility. They are all awesome in taking care their patient so well. I loved the case worker Patricia the most compassionate person to assist your concern and needs. The Physical therapist are the best on that facility. My Mom had the best experience on their awesome services especially from the doctors and nurses. Thank you for all caring and support for all your patients. God bless you all.

I did not know what to expect but I got the best care available. My physical therapist Alex was the best and my Occupational Therapist Trish was awesome. These angels worked so hard for me. The whole therapy staff was wonderful. DJ, Matt, Matik, Victoria and especially Rico made my experience wonderful. I'm sorry if I did not mention everyone but you're all in my heart.

I am disappointed in the care that my mom one is receiving at this facility. Her case manager will not return my calls and the nurses will not update me about her care. She had an appointment scheduled at an office outside of the facility and I was not notified about it. The nurses are extremely rough when helping her which is causing her to be in even more pain. Worst of all, they literally dropped her so now she's dealing with a terrible sprained ankle.

Best rehab EVER. Thank you Olga p/t and Emily from o/t I was there 8 days and everyone treated me like a queen. They made me feel like I had a home. Love all staff and would come back in a minute if I had to Plus the food is GREAT!I miss Olga and Emily the most. CNAS were awesome and went beyond the call of duty. 1 million stars for a great hospital.

The Worst Place in Las Vegas! They will only treat you well if you have good insurance and don’t give them trouble. As soon as you start questioning them they will get very rude and ignore you. The nurses have no patience and are rude with patients. Its a lie that there is a Dr 24hrs. The recruiters that call the family have nothing to do with you or your loved one after they have got you in they are actually the nice ones John and Carina. Look elsewhere. They must pay for good reviews.

I will say the staff is very friendly and kind my mother is in this facility from having a stroke. What I am disgusted about is the discharge process I was not notified about my mothers discharge until four days before her discharge date giving me no time to figure things out. I am a busy woman with my own business and now have only four days to figure things out on my own which should be the caseworkers job Mary Jane. She’s terrible no compassion at all I think she chose the wrong field to work in. She isn’t helping me at all with what to do moving forward with my mother. I wouldn’t recommend her to work with your significant other or parent period.

The team here are amazing. My significant other was a patient here for a month and was taken care of above our expectations. Olumide, Cori, Annie, Dayton, Elizabeth and Wendy really went above and beyond the call of duty to help my significant other recover from his stroke symptoms. This team, from the receptionist to the dietary team should have saint status. They really exceeded my expectations. My S.O. has been home for a little over a week and I had a question regarding his prescriptions and their pharmacist returned my call less than 30 minutes after I contacted them. Amazing service. Knowledgeable staff that wants the best for their patients. You can't go wrong.

What a horrible company for anyone to work for! Miserable admin, and for Christmas they gave each hard working employee a piece - of candy - just wow. I am disgusted