Enjoy Maids

I’m so shocked! Housekeep called me up asking me to use their services again after having issues with them before. I said ok because I’ve struggled to find a cleaner. I came home today to find, parts of the Hoover left all over the flat, used cups everywhere. Our chairs have been strewn over the flat. Cleaning bottles and sponges left in different places. The craziest thing is that he turned our 40kg mirror upside down it’s an arched mirror leaving black scuff marks all over the wall. There are sticky spots all over the floor. My partner and I feel violated and now we can’t get into contact with anyone at HouseKeep. This guy had 72 5 star reviews on Housekeep which must be a complete lie!Service: Standard cleaning

Good company with good customer service in my experience but the cleaners are forever cancelling. Back ups are sometimes not always available, but when your regular cleaner has your keys and doesn't pass them on to the replacement, arranging to let that replacement in at a time that works is infuriating. This shouldn't be left to the paying client to sort but the responsibility of the company the convenience is the main reason that I choose to engage with a business like Housekeep in the first place but it's often just such a hassle.

I have a cleaner through housekeep and I love her, she is amazing, always on time and the quality of her work is awesome. If you want to get a good cleaner and you want them to show up, make sure to phone the customer service up and ask for an experienced cleaner. Make sure to message them the day before the cleaning, or ask customer service to do that, to check if they show up Hence 4stars because of this. Once you are past this point, it is amazing.

The cleaner we had originally booked was unable to attend at short notice but a replacement was identified and attended at the agreed time through a very efficient process requiring no effort on our part. The replacement cleaner was hard working, pleasant and effective. She left the flat sparkling and we will certainly ask for her again.Service: General housekeeping