Enterprise Rent-A-Car

Cameron at the location of 120 Lomas was the best. If I could give them 10 star rating I would. He has great customer service skills. Actually all of the people there did we just spoke with Cameron the most. We needed last minute reservation and they helped us. We were comfortable. Good job. Will definitely use them again.

I recently rented a car here for my visit to the balloon fiesta, and was very pleased with the service I received. Bruno picked me up from my hotel just before closing time and was extremely friendly. He let me choose between the last couple of cars they had available on the lot. I later realized the one I picked was blowing hot air when set to AC so he kindly placed me in the other car and offered free gas for the inconvenience. It was extremely generous of him. I enjoyed driving the car with all of its bells and whistles, and had absolutely no problems with it. I turned it in after a week, and Bruno, once again, kindly dropped me back off at my hotel. I didn’t get the names of the others who were there, but they were all very friendly. Good customer service goes a long way, and theirs definitely made a lasting impression on me. If I find myself in Albuquerque again, I will definitely be renting from them!

I had my car fixed in one of the collision centers in town, and my car insurance provided me with a rental car through Enterprise. When the representative from enterprise came to the collision center to pick us up, he brought an SUV and told us that it would be the rental car they were giving us. He told us that they do not have any other vehicle for rent. That was the first of the few disappointments I have had with my rental because that was not the kind of vehicle I have requested. Secondly, when we were already driving the car, my family noticed that something smelled bad. The odor is disgusting, a mix of the smell of cigarettes and other foul odors. We suspect that it was not adequately cleaned before they had the car loaned. In fact, in the bottom of the cup holder underneath the Clorox sachet, I found a very piece of raisins that was already there. It was so dry that it looked like it had been there for quite some time. I do not know why they are even so proud of putting tags of assurance of cleanliness on compliance of Covid Pandemic when they did not thoroughly clean the car. Thirdly, the Apple Car play gets disconnected unpredictably from time to time while I am driving. The next day, Enterprise made a courtesy call and asked me if there was anything wrong with the rental car. So I told them the problems I have had so far. They apologized and said that they would replace the vehicle. I have rented it for two weeks already, but I did not get a call until my car was already fixed at the collision center. I will not be going back to this branch for my future car rental needs nor recommend them to friends. We should do our business somewhere else.

The location at 120 Lomas did a really good job of finding me a vehicle at a time when Supply is so short and vehicles are hard to find and hard to come by. They set an example for the other Enterprise locations on how to go the extra mile to help people and they set a very high standard for their customer service. I want to thank Alex and Matthew and the rest of the team for all of their help.

The guys here were so nice and just so friendly. I was unable to get a rental at the airport so I had to go off site. On the day of my departure they dropped me off at the airport which was incredibly helpful! I was in Albuquerque on business and will be back next month. Even if the airport has rental cars, I will likely rent from this location again.

This was actually a very good rental experience. The staff was on top of things and super friendly. Seems like they mostly deal with business travelers. Car was clean and in good shape.

Terrible staff at Lomas location. My husbands flight was delayed 30 mins and I called them and spoke with location and was told no problem. Called a second time to let them know he was in Uber a few minutes away. Once again, “thanks. We will be waiting for him”. When he got there they said they had no cars. I spoke with them and was told I was probably speaking to someone from another country. Horrible lie. It was definitely the location. He said he was sorry, they will call him if they get a car. Was extremely indifferent to me. Will never rent from this Enterprise location again. Wasted our time and money. Unacceptable.

Excellent customer service, Alex the manager is dedicated to making sure you have a great experience no matter what issue arrises. The cars are awesome Mazda 3 surprised me great little car so fuel efficient.

Awesome experince for being our first rental car ever. From getting the car to dropping it off, it transitioned with no problems. These two mans Cameron and Cornel were of great help and assistance.

Pros: wheelchair friendly location and customer service. I took advantage of the 9.99 rate over the weekend, and it was awesome. It was super busy on Saturday around 1:30 PM, they close at 2, and the pickup was really late, waited for about an hour. Once I got picked up, the driver was so good with putting my wheelchair in the car, and the long wait was not their fault. They just may be understaffed, and if you rent it's better to get there early especially on a Saturday. The driver was courteous and once we got to Enterprise, he grabbed the rep who took care of the paper work outside. That saved me one more step of assembling then disassembling the wheelchair again. I was to remain in the same car, as there were no cars available. As I mentioned, it was late and they were about to close. The car I had was an older Hyundai Sonata sedan, and I loved it. It had only 4 cylinder and wasn't the hatchback so a bit harder with the wheelchair. But I don't really care what I temporarily rent, especially at that rate, so was super happy. The car was spiffy and picked up speed quickly, despite its 38k miles and 4 cylinders. The Enterprise employees were all nice and courteous, and I'd rent from that location again. Upon return same thing, we took care of the paper work and someone drove me home in the same car. Yay to my local Enterprise!