Enterprise Rent-A-Car

I never rented a car before and I must say I wasnt disappointed. Ms Bria helped me and I was in and out in like 10 minutes. I did call prior to coming in to the store to see what was needed and everything was on point. They had the vehicle pulled to the front and it was clean. We did the walk around and everything was good to go. I will definitely be renting from here in the future. Thank you all for being patient and so nice to me. The store was super clean too. Thank you guys recommendations 100%

I always book my rental cars with Enterprise and am never disappointed. Their staff are incredibly helpful and professional. This trip, I rented a car in Charlotte, NC uptown office and returned it in Stamford, CT Main St office. As per my past experiences, the staff was so nice and helpful, the car reliable and as expected. The reason I didn't do 5 stars was because I thought with all the charges, it was a little expensive. However, that aside, I will continue to rent from Enterprise as always.

We have been Enterprise customers for many years and have been pleased with their service. This time not so much-the car ran fine but was not clean inside and out. When it came time to return the car there was no lock box which would have allowed us to return it after hours or before opening. The representative said we could leave the key in the car under the front mat and park the car "against the fence unlocked". Of course if someone tampered or stole the car it would be our responsibility-not a good solution. We then asked if it would be possible to drop off the car at the Amtrak station about 1.3 miles away and leave the key with the Amtrak employee, then Enterprise would drive the 1.3 miles approximately 6800 feet and pick up the car. They would not consider doing this. We finally had to drop off the car at another Enterprise location about 7 miles away and take a taxi to the Amtrak station at a cost of $22.50. Finally, when Enterprise send us the bill they charged us approximately $50.00 more than estimated. Upon calling Enterprise we discovered that they had added an underage driver to our contract. This pleased my wife since we are both seniors! They did correct the bill. So, all in all, this was not one of our better experiences.

THE GOOD: Friendly, efficient and accommodating staff. The pick-up / drop-off service was excellent and very convenient since I had my own car in the shop. NOT GOOD: The vehicle I rented had previously been used by a smoker. A haze/scum had collected on the inside of the windshield and windows. The car smelled strongly of "Ozium" or a similar deodorizing product. The headlights were misaligned. One beam was aimed up in the air and in the faces of oncoming drivers. The other was aimed way too low, hitting the pavement barely half a car-length ahead. Reported these issues upon return of the vehicle. RECOMMEND? I have rented a number of vehicles from Enterprise over the years and never had a bad experience. This car was the only exception. I would give them another try.

The customer service was excellent. Ebony C. Was the best I've ever seen. She listens to what I need and made sure I received just that. The Malibu I rented had problems with the radio. Ebony C. made sure I was satisfied with my Enterprise experience. Thanks to the team for backing her up as she satisfied another customer. Great job! Lamar Evans

This has been one of the best experience I’ve had with enterprise. They always treat me good, but this time we ran into a issue. Paidrick handle the situation pronto. I ran into another situation with the same rental. I was going to wait and call the office the next day because it was after hours. As soon as I made that decision Paidrick was calling to check to make sure my experience with this rental went well. I believe that’s great customer service. I will be back to his location because of the treatment I received was wonderful.

great experience renting from the uptown/9th st Enterprise location. i've rented several times from this location and have never been disappointed. this time, i made the reservation online, which helped pickup go quickly. i think i was out in under 10 minutes. i'd rented a full-size sedan, which wasn't available, so the team upgraded me while honoring the rental rate and agreement. super friendly and professional staff, convenient location right on the light rail, smaller fleet but good options.

I recently rented vehicles on 2 occasions with Enterprise, the first being mid April of this year from Enterprise in Mooresville, N.C. I had used a family members credit card as I didn't realize mine was beyond its expiration date. I mentioned more than once that I wanted to make sure that I pay with my debit card after I returned the car. I even spoke to someone on the phone hours after I left them and reiterated this. I returned the car after hours and came in the next morning to take care of the bill. I was there at 7:00 exactly and was told that it had already been charged. I was very irked but the guy at the counter assured me that he could take my debit card info and have the manager correct this as he could not. I gave him my info and took his name and he was to call me and let me know that this was taken care of. After no call all day I called him back and he assured me that the manager did in fact take care of the bill and everything was good. That was not true. Not only did they not take care of the bill they lied to me about it being taken care of. I was 100% not satisfied with this particular Mooresville office. The second rental was at an office in Charlotte just a couple weeks ago. I had a truck reserved and when I went to pick it up was told that I was to get a mid size car. As this was work related and I had an excessive amount of work items, a car of any size would not do. I told them i needed the biggest vehicle they had and it was a large SUV. Of which, the service engine light was on A call was placed to see what happened and the person who was supposed to have submitted the truck for reservation forgot to do so and a admitted so. The SUV was over $100 a day difference and refused to change the bill. After being told that our company had just signed a contract with Enterprise as our fleet service, he was told that it would be taken up with the new fleet manager. He quickly changed his mind about adjusting the bill. I understand Enterprise is a very large company and probably leading in the rental industry but these reasons make me want to use other avenues of rental vehicles.

Small lot, low inventory but their customer service males up for it. Due to the holidays I guess they didn’t have the vehicle we reserved, so we had to take another vehicle type instead. But Dionica followed up with us to see how our experience was and I was honest that I wished for our original reservation. She was able to get us a car of our choice.

The first car we were offered for our rental week was supposed to be a non smoking vehicle, which it wasn't. After we drove off, we realized the problem, called back, and were advised that we needed to take the car for a swap at the airport. The rep said they had plenty of cars, and it would be no problem. When arriving at the airport, they advised us they were overbooked and could not help. We then called the ninth street office again, and were told we could come and wait for a few hours and would be given the first available car. Finally after driving, back and forth, taking 2 hours, we received a car that was fine. If they had simply called or checked in the computer the availability, this could have saved two hours of our family's time.