Epic Audio Video

I contracted Epic Audio for the A/V of my condo while it was being renovated this past summer. Due to employee turnover and lack of supervision, the wiring was done incorrectly, so walls had to be opened up after texture and paint (twice). The techs doing the re-wiring and TV setup were more concerned about time on the job and finding fault with their coworkers install than doing things right. Epic left the system a mess and techs were consistently "too busy" to return. A different A/V company was employed to fix/finish the job in a professional manner.
1 7 years ago (19-01-2018)

I strongly recommend against Epic Audio. The sales person estimated my installation at $1000 based on a time and material basis. When they were done, they said it was over $2000 for the installation based on a rate of $220 per hour (two people at $110 per hour each). While it did take 2 people to install the TV (75 inch), it should not have taken two people almost 10 hours together. When I complained that the estimate was double and that I was not provide the double hourly rate, the answer I got from the installers was that the sales person was let go because of mis-estimating jobs and that they would have the owner contact me. He never did. Here is my take: they will price the equipment at a competitive rate with Best Buy/Magnolia and make an inequitable final price with an outrageous $220 per hour install rate. I would not use this company again. Buyer beware.
1 7 years ago (17-02-2018)

I ordered an expensive amp over the phone (they didn't have it in stock). Long story short it had an audible hum and I decided to return it. At first they refused to take it back only offering a replacement stating they don't give refunds on special orders. I had no idea, and never heard of such a policy. After going back and fourth over the phone I drove to the store and dropped off the amp. They reticently took it back deducting $50 for return shipping even though the audible defect was demonstrated to the owner. Not the most pleasant experience.
2 7 years ago (20-08-2017)

Mike was very helpful and very knowledgable. You can't go wrong with what he recommends. He is not afraid to go the extra mile (effort) to make sure you are satisfied with your selection.
5 8 years ago (30-10-2016)

Mike Novak of Epic Audio did our audio installation. Mike was a pleasure to work with. The staff of Epic Audio Video did an excellent installation. Mike was very nice to work with and the install was completed on time. Any time we had a problem Mike took care of the situation in a timely manner. We highly recommend Epic Audio Video! Great staff---awesome customer service! Thanks again for being so fabulous to work with!!!
5 12 years ago (18-07-2013)