ExpressCare Urgent Care Center of Wilkens

The staff members at check in need to be more aware of guess waiting to be seen. You check in at the computer. They don't tell you to come to the desk. I waited 3 hours for them to tell me. I was not checked in and the young was little rude. I have been hear several time and never experience this behavior. But the my services in the back was pleasant and fast.

I had an extremely disappointing and unprofessional experience at this urgent care. The front desk staff displayed outright discriminatory behavior. While I was standing right there, they made derogatory comments to others about my English, claiming they couldn’t understand me. This is not only unprofessional but also blatantly disrespectful and discriminatory. As a healthcare provider, it is your duty to create an environment of inclusivity and respect for all patients, regardless of their background or language proficiency. This kind of behavior is unacceptable and reflects poorly on the entire facility. Urgent care centers are meant to provide compassionate and unbiased care, and this experience was the complete opposite. I demand that management address this incident immediately and implement proper training for staff to prevent this type of unprofessional and discriminatory behavior from happening again. Patients come here for help, not to be humiliated.

I really enjoyed my experience there. The staff was super friendly and very helpful. I recommend this place to anyone seeking urgent care.

Had a great experience here. The front desk staff were very nice about me being a new patient and the assistant that helped me made me laugh when I was in a lot of pain which really helped me. The doctor was nice and listened to me and worked hard to find out the cause of my symptoms. Best service I’ve ever gotten from a urgent care.

Excellent experience. Everyone was extremely friendly and helpful especially the nurse that took me back and did my vitals and the Dr. The wait time was very short. I had an overall great visit and the Dr was thorough, he did X-rays on site and sent me to a specialist.

Every single person I met there from the front desk on had the best bedside manner. Present, relaxed, and clearly comfortable with themselves and their work. I was seen and my issue was taken care of in under an hour. Communication was clear and I always was told what to expect next. Thanks!

Called back cuz they didnt give me a antibiotic. The pa said i dont think you need onw, mind you i know when im sick. I said that was the point of coming there maybe i should deny the charge, n the P.A mathew Castagna said o well tour gonna die of a heart attack anyway n hung up on me

I have to give a 3 this time. I never experienced none of the Drs. at this Express Care Rude & disrespectful until today. It’s a Dr working today Wilkins Ave location. She’s very nasty to the patients. I didn’t have her I had a very nice Barbie doll looking Dr. She was amazing Thank You again. I pray Express Care correct the is with the other Dr there before they start receiving not only a lot of complaints but lawsuits.

The best express care. They make sure you get what you need to feel better. They have good staff and the wait time is not long at all.

This is by far the most unprofessional urgent care I’ve ever had to deal. The NP- Udoka Onukwugha is the WORST! She has a horrible bedside manner! Very rude.. lacks the skills needed to be be responsible for patient care!