Facet Jewelry Music & Pawn - Amelia

I lost a diamond from a ring and had it repaired at the Amelia location two years ago. When having my jewelry cleaned at a jeweler in Eastgate they noticed that the same diamond on the same ring was loose. When my husband took the ring back to facet they wanted to charge us to repair it again, stating that “it has been two years“ My question is: how many years do we normally wear jewelry and never lose a stone, diamond or gem? I’d say it is a rare occurrence! Why then would they not stand behind their work? Clearly it was not done properly, in order for the same problem to be presenting itself. Why would we pay them to do the same job twice, that should have been done correctly the first time? My answer is, that we will Not pay them twice. From here on out we will use a reputable jeweler. Terrible Customer Service!
1 8 years ago (28-02-2018)

Great for watch repairs and reasonable. While waiting walked around many of the items in store seems pricey to me. Does have a large low price selection of dvd's.
4 9 years ago (19-01-2018)

My go-to jeweler. Took in a floral diamond pendant/pin that had belonged to my late mother. I wore it as a pin and it fell off, then was stepped on or run over. I took it to the jeweler and it's now absolutely PERFECT. I can always find something different there; not the mass-produced stuff at mall jewellers.
5 9 years ago (23-10-2017)

They are very fair and honest folks that always maintain their Professionalism.
5 9 years ago (30-01-2018)

I was super impressed with the way it was handled happy with my by I thought was a great buy more importantly I have trouble with my right hand I just had a small stroke have trouble writing the young gentleman who helped me I believe his name was Jesse but I'm not positive that real nice young man and he was very good about helping with all the paperwork follow through 25 any problems please contact them on a scale 1 to 10 I'll give you all 10 it was great doing business with you thank you very much I'll be back I was at the Milford store but the Amelia store have been there also and they were they were very helpful by sending me the mail for that not what I wanted they told me Milford and they sent me to Milford thanks again guys by job well done
5 9 years ago (20-07-2017)