Family Medicine, PC

I’m sad to have to change my 5 star review to a one star. I have been a patient since 2017. The person I would normally see wasn’t available when I called about an ingrown toenail. The nurse practitioner Kathleen Kraft was utterly rude and unhelpful. Without even touching or examining my foot she exasperatedly said all she could do was give me antibiotics and a referral to podiatrist. She had barely glanced at it from the door. When I explained that I had hoped to have it removed in house, since all swelling had gone down, and I experienced an ingrown toenail 20 years ago as a teen she became irritated and said I was being difficult. I have heard this expression used before toward people of color but hadn’t experienced it myself. Seems that either the appointment line or Kathleen would’ve made a better effort to not waste my time. It also seems like a very unnecessary use of antibiotics especially in this day and age. I wish I had been able to see a more professional nurse practitioner and been treated with respect as I treated the staff and Kathleen. Oh, Family Medicine is accepting new patients just be careful who you schedule with.

I’ve been coming to Dr. Hendersons office since I was a child. I will be looking for a new office to take over my care. I’m disappointed with the office and the new office policies in place. I was not notified my PCP Hailey was leaving the practice and almost ran out of my medication. I called them as soon as I found out my refill was denied and told them I needed to get in ASAP so I do not get sick from not taking my medication. Cat very rudely advised that they sent out letters in December. I told her I didn’t receive one. I gave my new insurance info over the phone and they were able to get me in two days later which was great. When I arrived at the office they told me they could not verify my new insurance I gave them over the phone a week prior to my appointment. Unfortunately I forgot my insurance card since I had already giving them the info over the phone but they could not verify the information. I asked if I could run to my house to grab the card. They make you show up to the appointment 15 min early so I had about 10 min to run home and back, plenty of time they told me that if I left they would have to reschedule me and to be seen I would have to do the visit self pay. I didn’t bring that kind of money with me Luckily they were able to figure out my insurance information they wrote an extra number 9 in my member # and told me I would have to pay $80 up front in order to be seen or I would be rescheduled. After being threatened to be rescheduled 3 times at this point I started to shake because I was afraid I would not get my medicine refilled and have to spend the entire weekend withdrawing. I explained I’ve been coming to this office since I was a kid and if they could just bill me for the visit. Luckily they were able to accommodate but the fact that they were going to kick me out without my refill was so frustrating. Especially since they made me wait 45 min before I even saw the provider for a less than 5 min visit about simply getting a refill. 45 min is plenty of time to go home and get my insurance card which they would have denied my care for not having if they weren’t able to figure out they wrote an extra number in my member ID. The office was a mess, staff was scattered, and I will not be looking to have my medical care at this facility from here on out. Such a frustrating experience for a routine office visit from my “family” doctor. Sad to see practice’s like this only care about profit and not patient care.

The reviews of Kathleen Kraft are true. When I was brought back after the nurse did vitals, I waited fifteen minutes for Dr. Kraft to come. Upon her arrival she immediately started telling me about another patience’s visit reasons and after I stopped her she listened to me and then left the room for another 20 minutes. I should mention she never fully closed the door so I didn’t feel like I had privacy. I could constantly hear the staff talking about how they just couldn’t wait to leave. Nobody came to check to see how I was doing or give me any updates. Kraft finally comes back and just said she ordered blood work after never examining me, quickly listened to my heart as I was literally walking out the door so she could and I quote “say she did something”. I’ll be looking for a new provider immediately.

I love Family Medicine and Jenise Rancher and Nick are always wonderful!! All the staff is. I tell all of my friends and family to go to Family Medicine. You are valued and truly heard as a patient. You are never made to feel like what you're going through is ridiculous.

This one star is for the Nurse Practitioner that saw me. Her name is Kathleen. She was more than 30 minutes late for my appt. I sat in the room waiting for her. I told her the reason why I was there and was confuse about what to do with my situation. She then focused on my neck. It is by far the oddest encounter I've experienced in the Medical Field. I actually prefer visiting the clinic in CVS because she was more thorough and really showed she cared for my well being. ABQ really has a massive problem in healthcare and Family Medicine, PC is a great example.

I came here about a year ago for a basic physical and concerns of a UTI. My very first visit I was taken care of by students, I expressed my concerns of the UTI and wanting to get back on depression medications I was about 10 months post partum. The students did my evaluation and left to speak with the NP, they came back and told me I’d have to make another appointment for a UTI and as for the depression concerns I’d have to find a counselor. I made another appointment for my UTI, came back to the same student. At this appointment I asked if they could run a pregnancy test as well. I was then told I’d need to make ANOTHER appointment. I had never been more disgusted and disappointed with a healthcare provider. They had my urine sample right there, how hard would it be to run a pregnancy test. I went home and took a test myself and sure enough was positive. It was no wonder I was feeling hormonal and had the UTI. I never went back, this place was a total scam.

Last 3 years has been pretty bad there. Constant PA turn over, 4 to 10 days to get refills called in and that was after many messages left and calls not returned. Too aggravating to put up with this nonsense anymore. Found new provider and will never return after 20+ years. Do not recommend unless you want to spend hours trying to get this office to do a somewhat competent job.

I visited Family Medicine in early May and had an awful experience with Kathleen Kraft. After much anxiety, I finally decided to write the review. I scheduled an appointment because of something that genuinely scared me in a “sensitive” part of my body as a man. I am new to the area and this was the only place I could get an appointment to quickly to have a professional opinion on such a sensitive issue. Kathleen Kraft and her assistant were obviously uncomfortable with the situation and made me feel invalidated, creepy, and like I was in the wrong. She had an aggressive and dismissive attitude with me and I left the office feeling incredibly uncomfortable. She was nothing but unhelpful, and only contributed to my anxiety about the issue. It was already a hard enough subject for me to ask for help on. I think this is a an unacceptable way for a medical *professional to act.

I’ve had a horrible experience here overall! I’ll start off by saying that the Nurse Practitioner I saw was good at my visit and ordered additional bloodwork to get more details about my thyroid levels being too high and white blood cell count being too low. As a previous cancer survivor, I pay close attention if my body is indicating something is wrong! I was assured that my bloodwork results would be posted to my chart on the portal and I would get a call from her or her medical assistant if there were any abnormal results. This was on a Tuesday and the lab Quest Diagnostics had my results ready on Thursday. My results showed that I have Hashimotos Thyroiditis and despite these abnormal results, my repeated attempts to get answers via a call back, I never heard back and my results were never posted to my chart. I waited all day Monday thinking that she would definitely call to go over these abnormal results. Nope! Not Tuesday either. On Wednesday I was told again that the doctor hadn’t even reviewed my lab results yet. WAIT WHAT??? I had to go to another practitioner at another practice who reviewed my results and set an appointment to go over them with me the following day. That doctor confirmed my Hashimotos diagnosis and immediately put in for a referral to an endocrinologist. Fast forward until that Thursday over a week later, the scheduler at Family Medicine finally called me to schedule an appointment 2 weeks out to go over my abnormal lab work. The scheduler had NO information about my results and told me I’d have to wait till my appointment for anyone to discuss the results with me. Totally unacceptable!!!! Don’t waste your time and money here. Do yourself a favor and go to a clinic that actually pays attention to urgent medical lab work so you can get help right away.

I'd leave zero stars if I could. I have been here twice since the beginning of the year. My old provider left the practice. She was really nice... however I had to switch to a new provider since she left. For two days I have been calling asking for a letter stating i have no restrictions to work. When I did hear back from someone today , I was told I needed an appointment, even though I had my physical 5 months ago...The receptionist stated I hadn't had one. What ?! To add to that , I had already seen the new provider about 4 weeks ago. I do not have the money to spend going in and on out of the doctors office for a simple letter. I have had to correct the girls at the front desk every time I go in, because I am somehow charged a large amount of money WITH insurance for simple in person visits , only to find out upon correction that they just weren't paying attention. That's comforting. Oh ! And the provider decided it'd be better for me to get lab results in person and pay a 60 dollar copay instead of telling me on the phone . It's sad , because I really did like my old provider , but this office clearly only wants my money.