Fink's Jewelers

I decided to rewrite my review for Fink's Jewelers because sometimes businesses deserve a second chance to make a first impression and that's the case with Fink's. At first, I went to Fink's to purchase a Rolex and I was put on the registry. I was on the registry for quite some time, there was some miscommunication but after I received a wonderful response from Brooke who is the VP of Sales, I felt I would revisit Fink's. Brooke wanted to make sure that I got to experience what Fink's is truly about. When I went back to Fink's, I was met by Brooke and Sarah, who is an expert Sales Associate. I found both of them to be empathetic, professional and engaging which made me feel more comfortable with moving forward. They brought out Rolex models that they felt would be best suited to my taste and when I finally made my decision, Brooke didn't over promise and set the expectation that it may take a while for the model to come in. When I did receive a call from Brooke, she had great news for me, the Rolex that I wanted was in and I could come and pick it up. To be fully transparent, when your watch comes in, you have roughly 2 days to purchase because they are in such high demand. I went to Fink's to pick up the watch and I was greeted by Sarah and a special gift from Brooke. It was a very personal gift to say we appreciate you and the reason why I wanted to purchase a Rolex. Sarah explained everything about the watch, how the features work and how to resize the watch band quickly. She took her time and didn't rush the process. She was also wonderful with my daughter and treated my daughter as a customer as well. I have to say that I was truly treated as a VIP and that means a lot considering buying a brand new Rolex these days is very time consuming and many customers get the run around. Overall, I highly recommend the team at Fink's Jewelers, especially Sarah and Brooke who both made my dream of owning a Rolex a reality. The whole process took two years from researching the right watch, being on the registry but in the end it was worth it. I will definitely be going back to Fink's for my jewelry needs in the future, they have definitely earned me as a customer.

I went to Fink's to purchase my first Rolex and it was an amazing experience from beginning to end!!! Roger assisted me and treated me like a VIP the moment I walked into the store. If you're buying a Rolex you probably know about the buying process. I went in and expressed my interest and Roger said he would work hard to get my first Rolex and that he did. The feeling you have when you get the notification, we have your watch ready, is pure joy!! I love my Rolex!!! Fink's and Roger have a lifetime customer and I will be going back to get another!! Thank you so much Roger and Fink's!!!

After buying a few jewelry pieces from Finks, I recently had the pleasure of purchasing a Rolex from them. I had a fantastic experience! Justin was incredibly helpful and knowledgeable. His customer service was top-notch, and I couldn't be happier with my purchase. Thank you, Finks and Justin, for a great shopping experience!

Tyler at Rolex was great to work with! Very knowledgeable and got me the exact watch I wanted; impeccable service. Thanks again to the whole team at this location for making my purchase smooth and memorable.

I had a great experience with Scott Kent yesterday.  He is super knowledgeable about Rolex and was fantastic to work with.  Really enjoyed talking with him about watches.  I drive down from Hickory and always enjoy shopping at your store and will do so in the future.

Fink's offers fine jewelry, from famous designers, but their outstanding customer service makes any purchase or inquiry worth their name in gold! Hannah is an absolute gem, offering me comfort when I asked questions regarding a purchase of a ring from another state while on a cruise. She confirmed the metal, and stone & suggested how I might proceed to secure a certificate of authenticity. Hannah makes this a 5-star jewelry store you can trust!

I went in to inquire about the availability of a couple of watches that I had been strongly considering. I was met by Justin, who was very affable and professional. He answered all of my questions and showed me a couple different watches. He made my first Rolex purchase perfect! I can't thank him or recommend him enough! Thank you again!

Sarah was amazing!!!! She guided me on purchasing my very first Rolex. I will definitely be referring. The entire experience was great! She explained everything about the watch to me.

Very impressive selection of Swiss watches. Lisa took good care of me. I’d be in here all the time if I lived in Charlotte.

Can’t tell you how much I love finks! Scott at Rolex does an amazing job at getting exactly what I want and he doesn’t stop till his customers are satisfied! Inna on the jewellers side, is awesome at getting me pieces that I’m looking for. The whole management team there is phenomenal. Roger does a great job making sure my experience is a memorable one. Run don’t walk!! They will take care of you!