Firestone Complete Auto Care

Great staff Chris the advisor was very helpful and on point with greeting and making sure everyone was helped Michael worked on my vehicle quickly and didn't skip anything that I needed overall the staff is very helpful and friendly and Sarah is very fast and friendly and helpful as well.

I wish I can say the sam, but last sunday 11/15/2020 to install el full set of tires to a Honda Accord 2016 with Alloy factory wheels. We would like to know what is their Customer care Policies because they scratch two of them. so when i asked the Tech what are they going to do, He said He will us by Wednesday 11/18/20 but nobody have call or anything. I don't usually write bad reviews but this make me started doing it. in this competitive time we are living it is very important that business take good care of their customer.

Excellent service in and out. Today wasn't a very busy day. Great in helping to decide best tire for the car performance and price. Brought to my attention other items that's need addressing in the future. Friendly staff and helpful.

Josh greeted me within a minute of walking through the door. I told him about my concerns and plans. He was very thorough and attentive. We agreed on a plan of action. His team delivered exactly what was discussed and upsold me on a lifetime alignment package[which is a great deal]. Very pleased with my results as well as the customer service. Would recommend, and will get my business.

Amazing staff! Everyone in there was extremely kind and thoughtful. Will definitely be going back to do business with them again!

Firestone really stands by its name in delivering service and helping their clients. I appreciate their help.Service: Tires

An EXCELLENT Firestone location. I especially thank a guy named "Daniel" for repairing my vehicle. The shop was about to close in 40 minutes and I had a vehicle emergency. Daniel went above and beyond to delay his busy schedule and take a look and repair my vehicle just in time before they close. IMPORTANT POLICYFirestone law => Normally, I was supposed to make an appointment, come back early hours, or leave my vehicle in the parking lot and get a Uber to go home. But this was a vehicle emergency and they were very nice enough to grant me a favor. I live near SC, which is FAR FAR FAR away. Uber would've cost double, and it's about a 2 hour drive from traffic So this favor meant a lot to me. Like, my bad day could've gotten way worse. Thank you very much! Really. THANK YOU! Highly recommend going to this Firestone location. Very nice, friendly people who take their job seriously and be there for the customer. ------------------------------------------------------------------------- My story, BEFORE the visit My vehicle was in really bad shape, while driving on the highway, The bottom of my car, something was loose and dragging on the road, the "something is wrong" sound was very terrifying and I really thought the loose pieces and parts would fall off and get caught on my tires while driving full speed. I would've got into an accident. Luckily, this location was the closest location and I safely made it. Thank God. Not gonna lie, I was scared for my life.

I've being taking my cars here for years. The manager that is there now does a great job, he is courteous to everyone, very helpful and you feel he has your best interest at heart and not just trying to sell you something. It is convenient, it is best to make an appointment. I recommend giving them a try, much easier than going to dealership, especially for inspections, oil changes and tires.

My wife and I took our car here because the water pump died. They quoted us over $500 to fix it. We were able to do most of the work ourselves though. All we needed them to do after all was said as done was put the serpentine belt back on, which they did, but didn't put coolant in the engine. There were two jugs of coolant in the back seat that we told them to use three times, but they didn't even fill the radiator, then lied to us when we asked if they had. Both jugs in the back seat were full and the engine started overheating. This was a simple job, they took all day to do it, and didn't even finish it. If I could give zero stars I would. Their mechanics are as incompetent and lazy as their desk staff are friendly. Update: I directed the owner to my wife's review, because it contained more specific details than mine. They offered a partial refund, but said that we'd have to come in to do it, which wouldn't be a problem except that my father paid for the work and he lives in Greensboro. Then the person who called said they would have to talk to a manager to see if they could do the refund remotely. I'm not sure why a manager wasn't making the call themselves. Dealing with customer complaints kind of seems like manager work to me. And they offered to flush the cooling system for us, for some reason? I'm not sure why they would think I would say yes to that. First of all I literally just put new coolant in it. That was a huge part of my original complaint. Maybe they missed that part. Again. And second of all of they couldn't do this right the first time, nearly destroying my engine in the process I hope they at least know what running with no coolant can do to an engine, that's not even day one schooling, that's just common sense. It's lucky for all of us that I have a short work commute so why would they think I'd want them poking around in my engine a second time? Just get my dad's money back to him. He did 98% of the job. You guys tightened a bolt, then I guess went to lunch or something and forgot how engines work. Fine, I should spend more time on my homework before choosing a mechanic. Lesson learned.

I have used this store twice in 2 years. I only gave 3 stars because of my last visit. I specifically gave one reason why I came in. They decided to check a series of things on the car in hope of getting me to spend more money without letting me know. I hate and detest this practice. What happened to waiting for the customer to request these checks?