Firestone Complete Auto Care

This is hands down the best tire shop in watertown. The handsome store manager Luis took extreme care in helping me get my 1999 PT cruiser diagnosed on a very busy day. The young man Joseph in the back even went as far as take me in the garage and show me exactly what was wrong with my dear Chrysler. These boys are the best in the business and I will be sending all my cousins here in the future. Ask them about the 4 for 4.

After scheduling an appointment online I received a phone call immediately and friendly staff explained further procedure. Everything was super uncomplicated and fast - I chose tires prior to appointment, after two hours my car was ready to go, including an entire car check up. I will come again.

I called, and they took me right in. The service manager asked me what my car needed and did not try to oversell anything. He just made two recommendations with no pressure. The inspection was thorough, which found the issue I have been suspecting about the brakes. The whole service was completed quickly. The cost was reasonable.

These guys are awesome! Got my wheel alignment done so quick and gave me all the information abt the car. Louis and Joe helped me! They were great! Genuine and very knowledgeable. Thank you!!

Made an appointment to get my tire replaced. Showed up on time for my appointment. First thing the guy at the counter says is 'oh did my manager call you yesterday?'. Of course he hadn't. Turns out they took my appointment, with the tire I needed specified in their form, and never had the tire in stock. Apparently they're having a sale and as a result are oh so busy that nobody could call me to tell me. Waste of time, waste of energy, waste of the limited miles I have available on my donut. At least I know never to go here again.

Took my fiancee's car in with a slow leak in her tire hoping to get it patched. After waiting 2+ hours there, which was perfectly acceptable given how busy they were and I came in with no appointment, they called me over and said the leaked had been patched and recommended the tires be rotated. I said sure go ahead and rotate the tires and after paying I was on my way. Next morning, tire was flat once again...the same exact tire in the same location...meaning they hadn't rotated the tires at all. Additionally, I took the wheel off myself to inspect and there was NO SIGN OF A PATCH. I understand they were busy but they deliberately CHARGED FOR WORK NOT PERFORMED. I was lucky that this was only a $30 job, would hate to see what they do on other jobs.

I bought a tire package on 07/14/23 I got each tire for $224 I went last year on august because on one of the tire the air was coming out every 2 weeks they “fixed it” this month one of the tire was starting to get the air out too I didn’t go anymore until yesterday because it was a lot for me to be putting air every 2 weeks I noticed that it had a nail on it I went to Firestone to check that and the guy said come back tomorrow we will fix it and I asked him how much do I have to pay because I had warranty for 50,000 miles and I just drive about 10,000 miles since the time I got the tire pack he told me will be about $40 to $50 por each tire because I didn’t drive that much! My husband went today and they told him he had to pay $159 for each tire! This is ridiculous!!! One thing the guy said another price yesterday and also where is the warranty? One of the tire came like that since the day I got the pack the air was coming out every 2 weeks and the other tire they said they have to replace it because the nail, so I don’t understand why if I have a “warranty” I had to pay that much I had a bad experience with them!

I wish I could rate this place lower than zero or even one star. I had an appointment for tire repair four days ago, and I arrived on time in the morning, but they were close lol. Can you imagine a commercial store closing during business hours after having put on its website and confirmed an appointment? Later, I received no call or e-mail clarifying the matter, despite calling them several times with no response. Stay away from this place. They have no accountability.

I usually go to revere firestone. I kept thinking that I wasn't going to get the same service that I do get with Jay in revere. I work in Watertown so it was easier for me to bring the car before I went into work. I had a great experience. They kept me up to date on what was going on. They were friendly and knowledgeable

I am happy to write I am satisfied and give a five star review for Anthony the manager and Luie and Joe also they work on all my vehicles and provide excellent service thorough estimates and great work I highly recommend Anthony the manager and Joe and luie to completely satisfy your needs. my Lincoln has 231,885 miles and my Nissan has 261,775 miles and our still running like new.