Lexus of Watertown

We recently purchased a 2022 RX350 and what a refreshing feeling from this dealership. No sales pressure, no gimmicks, and we were treated with the most “upscale” experience. With a newborn coming, Ussa who is sales rep walked us through all the details, options,pricing, and most importantly safety for the RX. He went above and beyond in going over all the pro & con of why certain features you would need and don’t need. And he was able to find us the right RX that met our requirements. This is our first time purchasing a Lexus and this place provided one of the best customer service experience and really represents that Lexus experience!

A friend of us strongly recommended the Lexus of Watertown so we came to this one instead of the one nearby our town, and it’s amazing that we were able to find the most popular model RX450H would be available in only 3 weeks! It ended up arrived ahead is schedule and we just picked up our car and LOVE it!!! If you come for a car, we highly recommend Barbara Goodman and we really appreciate the excellent service and assistance she provided through the entire process, she is very knowledgeable and professional and has been super helpful through the entire process. Overall our experience with them is fabulous, will definitely choose them again in the future.

When Lexus advertises that they are about customer service, this dealership is the best example of that. George in finance is one of the best and easiest people to deal with and also the reason my family and I continue to buy cars from him year after year. Have bought about 6/7 cars from him in the past two years because he makes buying a car so easy and headache free.

My wife and I are very happy that we can find a dream car that fits us very well and is under our budget. Eliane definitely is the best. She was very patient and helped us to get to know the different models and the options. We appreciated it. This is our first Lexus car and we love it. 100% recommend to everyone for this Watertown Lexus location and please ask Eliane to help you. Wei

The best car buying experience ever! Highly recommend. No pressure sales people and a relaxed experience with the finance department, Lexus of Watertown goes above and beyond for their customers! Brian, the sales manager, is a class act! Very happy to have my dream car parked in the garage this evening!

I had an unbelievable experience buying my brand new RX350. I was a long time Herb Chambers customer and had verbally agreed to buy my 3rd car there bur I just didn’t feel like they were valuing my business so I stopped by Lexus Of Watertown and met an incredibly nice associate named Leon. He treated me better then I had ever been at the other dealership and beat their deal with way less strings attached. He was very low-pressure, thorough and precise with everything he offered. Once I agreed to purchase the car he and the finance team simplified the whole process, much less red tape and smoke and mirrors than I had experience before going to Lexus of Watertown. Leon gave me an awesome tutorial and has been great about checking in this week, making sure I’m happy. A thoroughly enjoyable and hassle-free experience. Lexus of Watertown is my new go-to dealer!

Super glad to be working with Leon on getting our new NX 450h+. It had been a long waiting process due to supply chain issues, but Leon has kept the whole process transparent and he was super responsive. He is very willing to understand our needs and work with us to find the best solution. Customer experience with Lexus has always been superb and I am really enjoying our new car.

I recently bought a 2022 Lexus RX350 and my buying experience couldn’t have gone any better thanx to Eliane and everyone at Lexus of Watertown. The customer service exceeded my expectations and it made the whole buying process a lot smoother. At no point did I feel coerced but rather I felt like everyone was on my side. Eliane was just the best. She explained everything so well. She was patient with me aswell which I really appreciated. I would 100% recommend her to anyone. Thank you Eliane and everyone at Lexus of Watertown

Fantastic service from start to finish. I was looking for a gently used Lexus GX 460 and saw the ad on the Internet. Stopped in was greeted by Steven B. who walked me through the process showed me the car step-by-step. Was a fantastic experience. Glad I went to Lexus of Watertown. Highly recommend!

I had an excellent experience buying a new NX 350H at Lexus of Watertown. My salesman, Ujwal Pradhananga Ussa was knowledgeable, helpful and communicative at all stages of the process. He took a great care to let me know what vehicles were in transit and to familiarize me with the car once it arrived. To be honest, I was wary of buying a car in the current pandemic/supply shortage environment. But I was treated honestly and fairly at Lexus of Watertown and did not pay an additional markup. The dealership is a class act.