Franklin Tire & Auto Inc

Thankful for Franklin Tire and Auto. Friendly atmosphere! Always doing an outstanding job! 🐢
5 8 years ago (23-05-2018)

I wish to start by thanking the office manager who was very nice in giving me a ride back to my place. Having said that, I am disappointed in how the front office treats its customers. I went there with the intent to support local businesses but... 1. In a span of 5-days, I had to visit them 3 times to get a diagnosis on oil leak. When I visited on Friday, I was quickly told oil is leaking from everywhere and I need to come back the following week to get a diagnosis. When inquired about appointments, the front office told me that they serve on a first-come first-serve basis. 2. When I visited them on Tuesday, I was asked to leave my vehicle for diagnosing the leak problem. While I handed the keys and waited in their office to be dropped back to my place, at least 2-3 customers who came after me got their vehicle serviced. Its just unfair that one customer needs to leave her/his vehicle to get it diagnosed, while the others can come after that customer, get their vehicle diagnosed and even get it fixed while they are in there. 3. A $50 fee was assessed for diagnosing the problem, which just said that they needed to open up the timing belt and the components around it to get better access to the problem. I would have taken a second opinion (a $800 fix deserves a second opinion) about my vehicle and probably gone back to them but the prejudiced treatment on their part is disturbing. I truly wish Franklin T&A success going forward but at the same time request them to be professional, particularly at the front office.
2 9 years ago (07-11-2017)

Amazing shop, best in the Auburn-Opelika area for sure. The technicians and service reps are excellent. This place isn't about pushing parts or upselling you on unnecessary services. Would recommend to anyone who needs work done.
5 9 years ago (10-02-2018)

This is by far the best auto shop in the area! Equipped with a knowledgeable and friendly staff, they go out of their way to meet your every need. I've had a wonderful experience every visit; you are more than a "customer" to the staff and it is evident! I only trust Franklin Tire & Auto when it comes to my vehicle.
5 9 years ago (15-12-2017)

Dishonest front desk employees, very bad attitude. I replaced all rotors and brake pads the night before on my car but being tired at 10:00 pm I put on one pad backwards. I noticed the strange noise and asked the front desk employee to check on it. The rotor had no grooves on it that time. Then the lying jerk called me on the phone that the whole brake system needs to be replaced because it was ruined. Of course it was not, I only drove 2 miles and used my handbrake to save the rotor. They drove the car around to ruin the rotor and pad on purpose to prove they were correct! Criminals! Do not go there!
1 9 years ago (20-12-2017)