G T Car Shop

Updated 8/9: The body work is all done and things look great. The Team at GT Car Shop is professional, still extremely responsive and thorough about working with insurance adjusters, and my car looks brand new. Love these guys. Prior Post: GT Car Shop has been responsive, straight up about what repairs they’re performing,and provide friendly customer service. My car is looking great and like it’s getting back to normal after being vandalized. If you need body repair, you should check this place out!

TLDR; great auto body work but terribly disorganized Let me start this off by saying that up until my last week of dealing with GT I was super impressed. Throughout the 8 month process 2 month wait to get my car in, about 6 to fix due to extreme part delays out of their control, Salina was kind, communicative and patient. She called to give me updates regularly and readily gave updates when I called asking for them. The issues actually became apparent when my car was done. Salina called and said we just had to wait on final insurance payments before I could pick it up. After a few days I followed up with my insurance, who had no idea that anything was outstanding and had thought my car would be returned to me. The details would require me to write a novel here but essentially I spent HOURS 12+ over a week’s time while my car sat repaired in their lot trying to mediate between GT and my insurance. At multiple points I went into the shop because I was told by my insurance that based on the documentation in the system, they had paid everything and my car should be given back to me. Again Salina was professional and level headed, and offered me their loaner so I wouldn’t have to pay for extending my rental… yet I didn’t get my car back. In one instance when I went into the shop, Kelly, the owner, and I, got into a more-heated debate… at which point I, a grown woman, decided to involve my dad. As I predicted and have experienced with other mechanics, Kelly lowered the amount of money he was asking for by hundreds of dollars pretty immediately after speaking to an older man instead of a woman in her later 20s. In the end it turns out that GT was issuing new invoices AFTER my car was done, with duplicate line items that my insurance could not approve. I’m convinced I only got my car back when I did because GT was tired of hearing from me every other hour. I was never given an apology when this issue was clearly a product of disorganization on their part and I got the feeling that they were hoping that I would be the one to get exasperated and just pay the difference to get my car back. As someone who chose this auto body shop based on my trusted regular mechanic’s recommendation, in an effort to support a small business instead of going to the dealership, I am extremely disappointed and angry after this debacle. Cherry on top: my car was returned looking new and mostly clean but with a large section of tape gunk still on the windshield directly in the drivers’ view that I now get to go scrape off.

The people at GT did an amazing job repairing my '05 4Runner after I was rear-ended. Through no fault of theirs, the job took longer than anticipated, but they were very communicative throughout and extremely patient with my incessant calls and questions. They really went above and beyond for me, getting additional parts replaced that were missed in the appraisal, and they even through in a gift card for a full wash and detail. Excellent customer service and workmanship, I would recommend them to any one in need of body repairs.Services: Painting

My car door completely broke and I couldn't open it from the driver's side door. GT was awesome. The parts kept getting delayed but thats just the way of the world. It was absolutely not their fault and they were awesome at trying to track them down and give me updates everyday on what was going on. Everyone that works there is so professional and honestly just so kind. They were an absolute delight to work with. I would recommend them to everyone I know.

My experience with GT Car shop was excellent. The staff is friendly, professional, and honest. They kept me in the loop with the repairs and helped deal with my insurance company. This is the only body shop my cars will be going to.

I highly recommend GT Car Shop. They have extremely high standards and will not release your car unless the repairs look perfect. If I need repairs in the future, I will not hesitate to contact them again. The staff is great and will keep you constantly updated on the progress of your claim.

They did a great work on my car! Awesome customer service. They give special attention to their clients, they are very professional and honest and do their work with a lot of zeal. If I need another repair on my car in the future, I will for sure use GT Car Shop again. Five stars plus. :