Germantown Hardware & Paint

You'll find all kinds of wonderful things in this store. A wonderful collection of wind chimes and speciality sodas. We love the Dad's root beer to make root beer floats...just delicious!! Very personalized service.

Excellent. They have staff to assist with your needs. They helped me locate the difficult to find bolts I needed very quickly. Better than any large hardware store

Terrible. I was visiting from out of town when my daughter had a problem with the key fob to her car. I bought a new key fob with the chip and all I needed to do was have the key copied. I took the new key and the existing key to this hardware store and asked them if they could cut and copy it. The girl I was dealing with said they couldn't because they did not want to be responsible if the copy was not correct. I told her I didn't care and was willing to take a chance. She still refused and tried to look up a match for the original key fob. I told her the new one came from the Toyota dealership and I wanted to use it. Their refusal was a just a sham to try to get me to buy one of their key fobs. So much for customer service. I told me daughter and her neighbors to avoid this place. By the way, I was able to get a local locksmith to copy it for $8.

I am not sure what has happened here at this store since it was sold and expanded. The people they hire are not knowledgeable on any item and the service has truly gone South. I have had two terrible encounters with these guys on a green egg table and more recently with a honda lawn mower needing repair. They never dlvd the table i bought when i was told and then i finally talked to the Mgr and he told me they sold it to me at a lower price than what the manufacture price on it. But the advertised price that i paid was on the table and i showed it to him. The people there did not even know how to ring it up correctly and i had to make 2 trips to store to correct it and get it dlvd. I stayed home on two different dlvy dates and no one showed. i now brought in a $700 dollar Honda mower to their small engine dept. that needs about $250 dollars work. Took in on Thursday, they called promptly, let me know what it would be, i approved and said they were working on it. I went back Saturday a week and a half later because i could get no one to answer the phone and the mower had not been touched and the guy there looked at me like i was nuts for wanting to repair a $700 dollar honda lawn mower for $250 dollars. He said he was filling in for someone that had called in sick. He told me to call the manager Chris Clark, if i did not like it. He was very condescending and basically admitted the service was lousy. I have no clue if they are going to fix it or not. Folks, take your small engine needs to Bartlett small engine if you want a timely and organized repair. They will even tell you when to pick it up. It may be a further drive but they give excellent service. I learned my lesson . I am not a complainer and never post reviews but these two episodes are nerve racking. The old gtown hardware was tremendous compared to the new one. I am sorry.

What an amazing change! It’s been 5 -10 years since I’ve stepped foot in there and the last time I vowed to never return. However I was back in town visiting with my folks and needed something quickly. What an amazing transformation- it’s open and bright and people were friendly and smiling and you didn’t think you’d walked into a group sitting shiva. Shelves were organized and stocked . Everything was clean and it was a fantastic experience

Love the renovated, enlarged store. Very well lit with a ton of products. Still the same hometown feel for service.

Awesome! Love it after their recent renovation. Has nearly everything you need in a pinch. My kids don't mind going because of their craft soda collection. One of our favorite weekend trips - dad gets hardware and kids get soda!

Like this place better than the other hardware stores. The staff is always friendly. One lady helped me get my plants and kids out to the car. I wish I knew her name, she was so sweet.

This place is so nice and so convenient, it just makes you want to buy stuff you don't really need. Wish I could give it six stars.Parking spacePlenty of parkingParking optionsFree parking lot

Really like this place. Good inventory and selection. Employees are always helpful.