GNO Cyclery

GNO has a wide range of bikes and some are very snazzy bikes! I am just a regular bike rider, around my neighborhood is my usual limit. I had a brake issue. They were very nice, did not sneer at my lack of expertise, repaired the issue perfectly and did not overcharge. I recommend them highly!

Very helpful, willing to offer tips and reasonable prices. NOTE: They won’t work on e-bikes they didn’t sell, even for minor repairs unrelated to electrical equipment like replacing brake pads.

Really disappointed in the effort made by the shop to fix my intermediate road bike. They replaced my part with inferior and significantly heavier part. If you cycle with anything more than a basic bike you know how much of an issue this is. I thought they were throwing me a bone because they didn’t have an exact replacement but what they did will cost me a lot of money and time. Very frustrating. Good labor price and fair cost for what I got but not what I wanted and communicated with the shop.

I have been going here since I moved to the city and bought a couple of bikes from them, including a new road bike after mine was stolen. Every time I go in, they are really helpful and knowledgeable. Always a great experience.

I needed an empty box to ship my bike. -The bike I bought from GNO. -along with shoes, helmet, pump, tires, tubes, water bottles, etc.... I had the bike overhauled last year at GNO. After spending thousands of dollars in this place, they could only offer to box the bike for me for $65. -in a box they're going to throw away. Sorry. No soup for you! Maybe business would improve if they didn't act like _ _ _ _ _ !

Apparently they're not interested in making money. I went in the blazing heat to get my flat fixed. I don't know how to do it but I know it would take 5 minutes for experienced bike guy to fix. I guess they don't want the easy 10 bucks in labor that they would make install a new tube. I understand if they are backed up in repairs but they also could prioritize their easy repairs. Place is super snobby and only cares about selling expensive bikes to rich people in uptown. Don't go here for repairs because they apparently don't need that money

This is an excellent bike shop, I've been in 3-4 times for minor repairs, mostly flats. The staff is always polite and professional. Most recently Scott and Jordan helped me with new tires for my old bike. This will be my first stop if I ever want a new one.

As good as a shop can get. Huge selection of superior quality products, many of which are Cannondales, which no other bike dealers in town sell. I am an experienced cyclist and I hate going to shops. I've been ripped off a lot in the past. I had a specific and serious problem in my rear hub, so I took it in for them to fix it. Within only a day, they called me to tell three distinct things that were wrong with my rear wheel, and explained that the best option to solve all three would be to replace my rear wheel. Only hours later, they called me again to let me know my bike was ready to go and they had put an exact replacement of the make and brand of my rims on my bike! It was an 80 dollar wheel and they charged me two costs of 8 dollars for labor, which was exactly what the estimate was. I was incredibly happy to walk out in only a day with a brand new wheel for a little over 100. It was also fun to geek talk with the staff, but bear in mind that I am a clearly experienced cyclist. I can't vouch for how they would treat a less knowledgeable person in the same situation. But on absolutely all accounts, this bike shop is outstanding.

There was young man he had glasses and a blue fleece, sorry forgot his name, in the door waiting to answer all our questions for me and my fiance. Helped me pick out bikes, he was both professional and enthusiastic about his work. I walked in to buy one bike and ended up buying two because he truly showed a dedicated knowledge and was very courteous. After to going to so many shops and getting snubbed I would gladly buy all my bikes from this shop for the kindness and regard they showed us as customers.

Really great. I think they must have new staff since a few years ago reading the old reviews. They were super helpful. I don't bike much, and was bringing my old junky bike in for a tune up and tube replacement. The sales person rushed over to help open the door, he talked me out of the tune up pointing out it didn't make sense for a big box store bike and saved me a bunch of money when he could have totally upsold me and I wouldn't have blinked. The repairs were fairly quick and they were super pleasant with me even though it was a very cheap transaction. Will def go back there for my bike needs or if I ever decide to upgrade.