Gotham Gastroenterology

Even before the colonoscopy this practice was more concerned about their own practice efficiency than ensuring that a patient could tolerate the prep procedure with Subtab, a procedure that the manufacturer's own website suggests is not tolerated well by a sizeable minority of patients. No alternative preps were suggested until the patient vomitted the Subtab midway through the procedure and had to call this provider at 8 pm to find out what to do as the colonoscopy was scheduled at 9:30 AM the next morning. This carelessness and disregard for patient comfort and welfare is, at abest unprofessional , malpractice at worst. Avoid this place!

I have been a patient of Gotham Gastroenterology Dr. Peter Kim for 10 years. Dr. Kim has been more than wonderful, I can't recommend him enough. But since Since Summit Health acquired the group, the patient experience has been AWFUL. This review is directed toward Summit Health. I am part of a drug program Entyvio Connect that covers my expensive infusions, but Summit Health billed me in full for the medication infusions the entirety of 2022, despite being in the program confirmed WITH the program. If they are receiving money from both me and the program, they are illegally double billing. If they accidentally billed me instead of the program, they should re-submit the claims to the drug program. I have tried to get this resolved but Summit has been unresponsive. I have called numerous times and had a case open since August to try and get this resolved; nobody on the phone has been able to help. They keep telling me "someone from that part of our billing department will call you back." I have NEVER received a call back. They are now sending me notices that my invoice will be sent to collections - FOR AN ERROR THEY MADE. This is absolutely ridiculous. I am owed the out of pocket expenses they mistakenly billed me for the entirety of 2022, and should not be responsible for their billing errors. I cannot get a hold of anyone with half a brain when I call in at any point in time, including to schedule appointments/follow-ups that the doctor has ordered. I unfortunately no longer trust my Gastroenterologist office, which is such a key part of my health and well-being. If I have another flare up, I don't have faith that they will be responsive or provide appropriate next steps; the people answering the phone from Summit Health are absolutely clueless. This is unfortunate because the care providers doctors and nurses are highly skilled professionals that make life living with a chronic disease much more bearable, and they actually care. Get it together, Summit Health - you are terrible.

TLDR; I visited Gotham back in March and have had the worst experience with communication, billing, and even just stopping any services at the end which should be extremely simple. Now am getting spammed by phone calls 2-3 times a day to reschedule an appointment, probably for them to rip me off of another $1,000+. I visited Gotham Gastroenterology "GG" back in February for a general liver check up, which turned into 5+ follow up sessions that the doctors set up for me, which I was told were all covered by my insurance and will not pose additional costs. Skip ahead 6 months later, and I finally paid down the last outstanding bill because it literally took 4 months to figure out a billing issue. The issue being I was being overbilled / threatened to have my bill escalated to credit agencies, even though it was paid but their billing department had issues processing it. I interfered months later because it was going nowhere, refunded the money I paid, and re-paid it using a different payment method. After all this is done, Dr. Veronika Dubravskaya from this office instructs her associates in the office to call me 2-3 times a day to ask me to reschedule follow up appointments. I've already told the office several times that I 1 don't want any follow ups, 2 don't want any more services with Dr. Veronika, and 3 kindly request that you never contact me again. 1 week later, I am still being contacted by them everyday. When I told the last person to please put a note for my # not to be contacted, she got frustrated even though I am telling 5 associates the same thing.

In my opinion, there is an incredibly frustrating and very troubling lack of communication from and with this office. Getting necessary information regarding procedure prep, billing information, and follow-up has been like pulling teeth. The doctor I've seen is very professional and communicates clearly, and those I've spoken with in or associated with the office via phone are friendly and pleasant, but this is completely overshadowed by communication difficulties and lack therof. I believe they're transitioned to a new medical group/ management group which has unfortunately really worsened the experience, in my opinion. Prior to the transition they were incredibly easy to reach and interact with.

I was referred to Dr. Foont by my primary doctor. She is an excellent doctor. She's very thorough and explains everything to you. Great bedside manner and she listens to you. She's friendly and easy to talk to. I never felt rushed. She's also great with follow-up. I got my test results the very next day. I also want to add that the staff and nurses were all friendly and courteous.

I have been receiving care from Dr. Chua, and can say that she is the best GI doctor I've had in a while. Funnily enough I share the same doctor with my best friend and we both appreciate how thorough she is. She has great bedside manner and will listen to your concerns and questions. Definitely recommend.

Dr. Antione-Gustave is so warm and welcoming. She takes the time to sit and discuss your concerns and questions prior to examining you. Her bedside manner is impeccable; she really cares for your well being and makes you feel at ease. Nicolas was so charming and informative with getting me set up for my procedure.

The level of organization and care this place provided was remarkable. Everyone, including the intake person, the nurses, the anesthesiologist, and of course Dr. Gustave was professional and comforting. You don't always get both, so this is notable! Would highly recommend.

I have seen Dr. Joseph a few times already. The wait time has always been minimal and the waiting area is really clean. The front staff are all really sweet and helpful with any questions as well. Dr. Joseph himself is a gem. He is thorough and seems genuinely concerned. He also performed my endoscopy and I'm still alive! Seriously though, he was great at being reassuring and I had no issues after. While I'm fortunate to not have any serious gastro related issues, I think I'm more fortunate to have seen a doctor who could help me prevent them.

The staff was very efficient. The office immaculate. It was my first visit. Dr. Daniel Motola was thorough and took his time to review all the paperwork I had brought. He answered my queries and took notes appropriately. Very pleasant experience.