Guaranteed Pool Service & Repair

Had a poor experience with another pool service company. Called Guaranteed Pool Service for their help. They were very good and helpful. The technician was knowledgeable and quickly and easily completed my pool pump motor replacement, including checking the pump impeller and replacing gaskets. I highly recommend this company.

We thought our pool pump went out so we called Guareenteed Pools after calling what felt like the entire valley. Mr.Robert sent some right out and his tech let us know it was actually just the clock mechanism. I was impressed with how prompt they took care of it and after talking to Robert he is a hoot!

We just moved to Nv and needed a pool company to service our pool. We called to set up an appointment for them to start work on a Monday and they said it would be ready to go by that Thursday. Sounded great. They drained it and came back the next day to do a Chlorine bath and at that time they told us they couldn't do a Acid wash because of the condition of the plaster on the pool. After a couple hours of the Chlorine bath they guy was done. There was a very large amount of DIRT left at the bottom of the pool. We asked him if he was going to get it up before he started filling the water back in it. He stated NO he would vacuum it out Thursday when he came to put chemicals in for the service part of the agreement. We thought that was odd but he is the professional. Come Thursday morning around 9:15am he comes over unannounced walked in to our back yard area to check to see if the pool was full or not and he left. We noticed his car leave so we were on the phone with Robert asking what time the employee would be back in the afternoon to finish. The pool was 6 inch from being completely full he was very rude and raising his voice saying no no it will be Friday, they had other jobs to get to. Even though his customer service skills were lacking we said okay see you Friday. Friday comes and when the employee came out he said "well we can't use your equipment because the hose needs a reducer and we don't have that size." I asked him to just use his portable vacuum, because we really didn't want them using our filter anyways. He said they do not have a portable vacuum that no companies carries them. I asked why he didn't notice what size reducer he needed when he was looking at it at the beginning and he just said he didn't notice. And no one carries portable vacuums. He called Robert to tell him he couldn't finish the job and he was told to go to the next location. The employee told me Robert will call us to determine the price for just the Chlorine wash since that is all he was able to do and we said that's great we will have the check ready for you to swing back around. OKAY DONE NOPE... Robert didn't call and it's been over a week We had to call another company to come out on Memorial Day weekend to vacuum and put chemicals in it so we didn't waste the thousands of gallons of water that we just filled it up with. This NEW company came right out, with their own PORTABLE VACUUM cleaned the pool and put the much needed chemicals in it. We asked them if it was customary to not have a portable vacuum and of course they replied with if you are a pool company you should have one. That's what we thought Fast forward to today, we received an invoice for the full amount from Mr. Robert NO PHONE CALL We politely called him to ask what amount he came up with since the invoice was for the full amount and we hadn't heard from him at all. He said we should pay the entire thing. After explaining to him why we would not be paying the entire thing he threw about 3 different numbers at us just to get us to agree. We told him those numbers do not match to the work that was done. Mr. ROBERT WAS YELLING AND THEN HUNG UP ON US. So we have no idea what he would have liked to settle on. At the end of the day, the guy was here 3 hours and couldn't finish the job which made us have to pay a lot of money to get a company out that day to fix what they left because their company didn't have the appropriate tools for their employees to get the job done efficiently. Don't make excuses, make a solution! And NEVER DISRESPECT YOUR CUSTOMERS, remember that they are how your employees feed their families. If you don't care about getting money for your company or your family that's one thing. But be mindful for the people you hire, because it isn't just doing your customers wrong you are doing your employees wrong. Enough is enough! I pray that you can find the heart to stay in this business maybe hire a new CSR and do right by your fellow man. #veryunhappycustomer #icarehowpeoplearetreated #yellingatcustomers=badreview

They came and looked at my pool. Gave me a quote and we agreed to a start date.. They never showed. Pool was not serviced for several weeks while I was out of town, which I stressed to them. No phone calls no nothing.. Horrible company to deal with. Save your time NOW go elsewhere.

Guaranteed is in the name so you can expect a resolution to your problem, right? Not so regarding my pool heater. I explained over the phone a knocking noise coming from the heater which my own pool guy said was the header & that it would cost $500 to fix. I'd done business with GPS before so I gave them a call for a 2nd opinion. Robert from GPS said no it's the ____ I forget & was so confident in his diagnoses the he immediately sent an invoice for around $160. Well after coming out multiple times, changing this and that, once agreeing that it was the header, he finally came to the conclusion that it was calcium build up causing a clog and that they didn't have the tools to repair it. I still paid them $75 for all their attempts ... but should I have? My pool guy still maintains that it is the header and that if it were a calcium problem I'd see signs of it around my tiles. There isn't any. Not happy.

I decided to pick Guaranteed Pool Service based on the positive reviews in google. After trying the service for 2 months I have been extremely disappointed. First, the company managed only after 2 months to damage our newly plastered pool due to omitting the necessary chemicals. We now have to contract our original plasters to have an acid wash treatment applied to remedy the problem. Second, It's worth mentioning they also 'misplaced' a check and only confirmed they had received it once my husband emailed a copy after several times confirming over the phone it had cleared our bank. This is the first time we try out a pool servicing company only to notice it never looked clean and they pool guy left a golf ball on the bottom for 2 weeks straight and didn't put back the indoor cleaning system that had popped out. Obviously, he didn't vacuum or never bothered to clean it up. Thirdly, the company charged us extra for some chemicals we didn't even know about. Only after calling Robert for an explanation did he dismiss the charge. The service is completely subpar. Save yourself the headache and go someplace else.

Happy to recommend Guaranteed Pool Service. They replaced a pump for me at a lower cost than I was quoted elsewhere, and did it quickly and professionally. When I had an electrical problem, the owner talked me through the problem over the phone and helped me to fix it myself. These are my kind of people.

So my first pool. Learning curve. I wanted to hire someone who knew what they were doing and I wanted a clean pool. That is just not what I got. Now 2 months later and educated by my new pool guy I see how bad Garunteed Pool Service really is. First they were more expensive but not much. I was told my hot tub jets didn't turn off and that is why it could never be cleaned. The reality was the pool guy just didn't know how to do it and no one really cared about my pool or quailty of the work. I was told my filter was shot or pump which I replaced at huge expense but the reality was I was being told to over fill my pool so the skimmer wasn't really working correctly. Easy fix became thousands. My pool w Garunteed Pool Service was always dirty and green. They don't use enough chemicals to maintain a pool correctly nor does staff know how to operate pool equipment correctly or trouble shoot problems. 2 months of paying garunteed pool service and I never had a clean pool once and it became green, they literally didn't know how to operate the valves correctly. They use 1 bottle of chlorine new company put in 10. Just 24 hours with my new company and the pool is glacier water clear. It is unbelievable. From pond to spa level. My new company takes pride in thier work and they took the time to educate me on pools. I would not use garunteed pool service again nor would I recommend them to anyone.

Got two or three phone calls. Finally sent a guy out to repair some pool plumbing. The guy looked at it and said he would be back tomorrow to take care of it. No one ever came back and didn't even receive a phone call. DONE!