Harcourt Terrace Nursing and Rehabilitation

Residents seem to be content there. Complaints from my spouse about some of the food but who doesn't if it something they don't like. Medical staff is very open with me about my spouse and all that they do and what he does. Very good communication with staff and my loved one.

I must say that this facility has made remarkable improvements over the last few years. Staff is very hard working and caring. Even on the busiest days, things get taken care of. New menu and fine dining have residents happy! Front lobby is always updated with seasonal celebrations. Expectations are high with the staff and families. I love it and I think I always will..

Harcourt rehab has been amazing. The staff has been responsive to our needs and willing to help. The director of marketing has provided so much information, as we go through this difficult time. Thank you very much!

Be careful if you pick this place! The place is filthy, and my family member's room mate was laying in her own feces and piss for a whole day! They were asked to assist the person on several occasions and declined to do so. Also, make sure you stay up to date with the medications they give out. They charged my family member almost $2,000 for medication that the insurance said they'd no longer pay on, and the idiots kept giving it to them without saying a word. They finally said they'd pay for it, but we've tried getting the paperwork from them for 2 months now, and they are dodging big time!

I placed my mother here, unaware of the condition that would follow, The day we went the health Department was there and things was well with the office personnel. First day the food was Great I thought the reviews was a lie. We met with the staff and we all talked about the care and their expectations of us and of them. we ask for milk and banana each morning we would supply the rest each morning they would send AWFUL OATMEAL, or rubbery eggs, 1 meal with noodles and bratwurst the noddle's was swimming in grease and I couldn't cut the brat with a knife, the salad was soft and mushy with dressing. Why are you feeding your residents like this, The dietician should be made to eat 3 days of meal that his staff serve the resident's. we have seen the employees order out and the resident's order pizza,the food is too bad to eat. We was having to bring lunch or dinner to ensure she had a decent meal and on most evening a Milkshake to fill her stomach so she won't get hungry be prepared to spend $5-10 a day for short rehab. we should bill you for reimbursement of the meals, Then once the staff found out we was removing her they bought her 1 evening snack . 2nd day there was snack bowls with fruit and graham cracker sitting in various places the nursing advise us they was for the residents all a show for the Health inspector . We had to make threats of sign her out to take her home to give her a shower, the LPN told us to our face she didn't need her medicine on the weekend. The orders on her medication is every day.1 DAY I sat in my mother's room for several hours with the doors close NO-ONE came in to see if she was okay, laying in the floor, if she needed anything, just to check on her Nothing ! We have heard the room signals just buzz and the staff is sitting @ the desk talking, Don't be fooled by the first set of room 1-10, take a tour on both wings and see and smell the rooms, Sometimes situations in life require you to be in a situation were you have to use this place.. always go 3 x times a day, have a back-up crew to make visit also other watchful eyes, They will be hungry the food is not worthy of feeding a dog it's last supper, Cobb salad on a Hot plate, Gravy on everything everyday, Broccoli cooked until it's BROWN, A simple menu of everyday food would be fine. We gave them 3 day notices we would be removing her the place. No one helped her pack her things, the social worker didn't have any of the paperwork ready or her medications as promise, Come on Harcourt Terrace caregiver your resident should be treated with a better respect with CARE, RESPECT,HUMILITY one day you will be in the same situation. Maybe they don't have a choice or a voice for them self but don't treat them so bad. The insurance company should be notified of your care level and stop paying the bills and see how much you will care for your resident change when the paycheck stop. Kudos the physical therapy staff and the ladies with activities' with them trying to keep your residents happy. I HOPE if you use this place please do you homework and go the extra mile to take care of your family member while a resident at this place.

I cannot describe how wonderful this place is and how comfortable my loved one is with the staff. My family was very nervous about moving my grandmother into a home, but we cannot be more happy with the place we chose. Harcourt Terrace has gone above and beyond to make this experience a great one and I would be more than happy to live there when it comes my time. Thank you!

This place is horrible.. please don’t send your love ones here.. the staff is hard working but the management is horrible. The unit manager is rude, arrogant and disrespectful towards her staff. They cover up to many stuff. They have a male cottage full of sexual predators who harass the staff and other men.. staff reports things but nothing happens... employees are beaten by the residents but management will say the deserve it.. please stay away

The people that work there are not nice to short term patients from other nusing homes rude and uncaring and don't worry about them treat them bad

Please avoid this place at all cost.