HassleLess Mattress

As promised, there were no associates present. The store was very clean. Many mattresses to try out in different sizes, as well. I'm not sure if the prices are better here but they are definitely comparable to other stores and there are very good deals available, too. I enjoyed this shopping experience very much and am also enjoying the new mattress!

Cheap, poor quality and rude delivery drivers. Avoid the adjustable frames at all cost. The one I bought broke within less than 8 months from purchase. Spoke to customer service and they pretty could careless. I’ll never buy anything from here again.

The customer service is fast to call you when you document mattress defects. But when you tell them about the poor or sloppy workmanship with the brand new mattress being delivered they respond by telling you that those are just manufacture defects. WHY are you selling known defective merchandise? They offer a ten year warranty that the representative did not know why when there is a 10 year warranty on the mattress. Paperwork given to the driver not even matching the paperwork that the customer is being charged for. Had hope that they were a better company but have serious doubts at this time - buyer beware.

It is really nice to be able to try out mattresses without the pressure of a salesperson, especially these days when there is so much information available online. In store, I did call the phone number published with questions. It was nice that I could have ordered in store or online from home which I did. Scheduling, delivery, and setup was a breeze, no complaints about that. My bedmate and I had a hard time deciding on a mattress. We ended up meeting in the middle, but the mattress was not comfortable for either of us. It seemed like it would work for us while we tried it in the store, but after a few months at home - it really wasn't working for us pain, tossing and turning all night, etc.. We didn't pay much attention to the 100 day sleep guaranty up front because we figured this mattress would work for us. I was very surprised at how easy it was to move forward with this. Nancy was very helpful and super accommodating and the exchange was scheduled for the next day once we made decisions. Highly recommend HassleLess! They truly live up to their name.

I absolutely hate the feeling of a sales person watching you or suggesting top of the line products. This store literally has NO sales people! They had an awesome rating system that explained the softness/firmness of each bed. We found one we liked right away, but because we had never purchased a mattress before we’re young, I wanted to price compare at a few other stores...don’t bother. This place has the best prices for what we were looking for. We used their in store kiosk to book our delivery date we chose to have it delivered 1 week out as it was a Saturday and we knew we’d be available. We also put in our payment info. They said they would call the day before to give us an hour time window. They called the day before around 5:30 and told us they would be at our place between 2-3. They came the next day on time and only charged us after it was delivered. I could not believe how unbelievably easy and smooth the process was. I would recommend trying this store first!

The purchase of the mattress was nice to do without an associate and was easy to order. Next day delivery was a bonus. I did not appreciate however how one of the delivery guys just pushed the mattress through the door brushing against my trim and wall and didnt consider my property.

I've had two extraordinary experiences with Hassleless. Why didn't I think of this idea....to disrupt the mattress industry with salespeople free shopping. You learn all you need to know with their informative ratings and mattress descriptions. Plus, Suzanne was super helpful and eager to serve me when I needed to talk to a human. Prices more than fair! Delivery guys Josh and Collin were super courteous and my mattress arrived the next day!

I was surprised to walk into the store and be the only one in there. No salesmen or even an attendant. I basically had the whole store to myself to try out any mattress I wanted to. I was in there for about an hour laying around until I found the mattress I wanted. To order they have a computer in there, but for me it was easier to just go home and order on my computer. It was easy to order and my mattress arrived the next day. The 100 day sleep guarantee is great and I used it with no problems. I thought I needed a stiffer mattress so that is the one I chose. Boy was I wrong, I couldn't sleep for more then 6 hours before my back started hurting waking me up. I went back in and chose a softer mattress. I then submitted an exchange form online and a representative called me within the hour to schedule the exchange and to pay for the difference since the new mattress I chose was more expensive. I got the new mattress the next day and have been having great night sleeps ever since!

The store seemed shady at first I must zone out when the ads on the radio play. I was surprised to walk into an empty store. I ended up really liking that there were no salespeople breathing down your neck trying to sell you the most expensive things. We ended up ordering right from the computer in the store. Super easy.. we got our bed 2 days later. Love that they offer free delivery and set up! Excited to try out my new bed.

I bought a mattress and had to use one time exchange. That went great as did the original delivery. I was pleased in all aspects of my experience with Hassleless Mattress. I well be getting a refund on the exchange my only issue why it will take 14 days for this to happen. Seems a long time for a refund. I know there a office procedures they have to follow but everything else runs so smooth.