Heartland Veterinary Supply

Heartland has the best prices I've found - even with discounts - among the online pharmacies. They do seem like a smaller business though, so plan your ordering carefully. Shipping seems to take longer than most online businesses. I'm still giving them 4 stars because of their prices, their ease of ordering, and especially because of my customer service experience. I ordered my dog's Cushing's Disease medicine on the Friday before Easter. Bad timing on my part... so when I hadn't received a shipping email by the next Friday - and I was getting low on the medicine - I called their customer support. The representative was understanding of my issue and spoke with the pharmacy (or as she said - "walked back to the pharmacy" - small business!) and my order was expedited and shipped out same day. I received it two days later on Sunday. Thank you! So don't be afraid to order from this worthy business. Just make sure you allow enough time to process and ship. From now on, I'll allow two weeks.
4 7 years ago (10-04-2018)

Placed and order and need to change something. Unable to reach anyone via phone even after leaving a message. I tried calling several times during the day Incase there was a “busy” time. No call back yet. Update: I received a call back the next day and the customer service rep was beyond helpful. He said that the company is very busy and he apologized for the delay. I upped my review to 3 stars because of this transaction with him. He was great! I will update again once my package comes in.
3 7 years ago (08-06-2018)

Very Pleased. Wish website was designed to be able to order for both of my dogs not just one at a time. Hope you can improve this procedure.
4 7 years ago (01-06-2018)

If you want a great price and great delivery, Heartland Veterinary Supply is the place to order from. Their customer service is awesome! We just adopted a puppy and needed to get him on Revolution ASAP and it was taking time to get a signature on the prescription from the vet. The ladies at Heartland worked with me to get the items I ordered out quickly. I received them in 2 days! A pleasure to work with. You can just see their smiles on the phone. Thank you Heartland!
5 7 years ago (30-03-2018)

They will tell you they've called your vet and are waiting for a response but I promise you they haven't...even if you wait on the other line. Lots of excuses for why it takes over a week to get a response on top of the fact I paid for overnight shipping. Be warned
1 7 years ago (06-06-2018)