Heritage Optical Center

I was on my way to pick up my glasses and called to let them know I was only minutes away. I was told that an employee had an emergency and they were closing and walking out the door, but if I got there before they'd left they'd gladly hand me my glasses. I got there 10 minutes before closing time and they had left. The guy that said he'd gladly hand me my glasses if he was still there asked me what would I do if I'd gotten an emergency call. First off if someone were to call and it was an emergency calling 15 to 20 minutes before closing is Not an emergency, clearly they didn't want to wait and I rushed there on a half flat tire after getting someone to sit with my 2 yr old granddaughter not to be able to get my glasses. Clearly certain staff members here are unthoughtful and unprofessional

Heritage Optical on East Jefferson the lady has poor customer skills. I got fitted for my new glasses and informed the lady they were too loose on my face. She was rude and unprofessional. Had the audacity to get up from the counter and go over to her co-worker to talk about me while I was in ear shot to hear her conversation. The gentleman that works there is very professional. I had conversation with a family member and described her my family indicated that when went for service the same lady was RUDE!!!!

I’ve had an exam from seen optical which I highly recommend. I took my prescription from over a month a go to heritage for SAFETY GLASSES!!!! It’s been 6weeks I’ve heard nothing. Before that I received a call confirming my order. They had the wrong script wrong first name the right telephone number and the right last name a long with a host of staff issues and manager who just up and quit. I was told my paper work couldn’t be found. I gave them all the correct information and still waiting. Horrible I don’t recommend anyone go here. Located on east Jefferson. I wouldn’t give them a star.

I don’t like how when I went and took my kids that has the same insurance as I do..they charge me a copay up front but not for my kids…then the time for them to closed it’s say at 6:00 the lady on the phone say 5:30 and it’s not winter time hours

I had at least 8 pairs of glasses to pick from I've never had that many to choose from ever .I will be going here again .they are superb.easy 5.

There's an temp scanner before u go in. Inside was very neat, clean, and organized. A nice assortment of stylish frames. The staff was proffessional, knowledgeable, and very pleasant.

I can't seem to ever get an appointment. They are always booked and tell me to call back on a certain date for the following month. I always forget and they are booked up again when I call. It just happened again. They can't book for February until Jan. 29th. I'll forget of course, even though my glasses are broken. This has been going on since late summer. I guess I'll try somewhere else.

I was very pleased with the staff professionalism and their dedication & commitment to customer service! The staff's vibe had an amazing energy level & the vibration was so welcoming & calming & exhilarating & exciting!!! Will refer other's & I will return to do business there!!

The eyeglass selection is awesome. I went with a pair of Prada's which were reasonably priced. The staff was very friendly and knowledgeable. I appreciated their patience because I tried on a lot of glasses. What I liked most is they didn't try to upsell me things I didn't need. Great experience.

The staff in the reception area were very nice and the optamologist seemed knowledgeable. The above and beyond customer service that I received from Dante is what I truly remember. I’m very undecided at times and he was patient as I went back and forth over what kind of glasses I wanted. Thank you for the awesome customer service experience!